IBM Support

IV97342: QRADAR BACKUPS CAN TIMEOUT WHEN APPS ARE INSTALLED

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APAR status

  • Closed as program error.

Error description

  • It has been observed in some customer environments with QRadar
    Apps installed, that backups can fail.
    
    Messages similar to the following might be visible in
    /var/log/qradar.log when this issue is occurring:
    
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [ERROR]
    [NOT:0150023105][127.0.0.1/- -] [-/- -]Backup Failed: TIMED_OUT
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.configservices.hostcontext.exception.BackupException:
    unable to process backup target of type dockertar
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.processBackup
    (BackupRecoveryEngine.java:2434)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    backup(BackupRecoveryEngine.java:4870)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine$BackupThread.
    run(BackupRecoveryEngine.java:4825)
    [hostcontext.hostcontext] [Scheduled Backup] Caused by:
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.configservices.hostcontext.exception.BackupException:
    Exception thrown while creating or executing DockerBackupTask
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.core.DockerTargetHandler.backupTar
    get(DockerTargetHandler.java:116)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.BackupRecoveryEngine.processBackup
    (BackupRecoveryEngine.java:2429)
    [hostcontext.hostcontext] [Scheduled Backup]    ... 2 more
    [hostcontext.hostcontext] [Scheduled Backup] Caused by:
    [hostcontext.hostcontext] [Scheduled Backup]
    java.lang.InterruptedException
    [hostcontext.hostcontext] [Scheduled Backup]    at
    java.util.concurrent.FutureTask.awaitDone(FutureTask.java:415)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    java.util.concurrent.FutureTask.get(FutureTask.java:202)
    [hostcontext.hostcontext] [Scheduled Backup]    at
    com.q1labs.hostcontext.backup.core.DockerTargetHandler.backupTar
    get(DockerTargetHandler.java:106)
    [hostcontext.hostcontext] [Scheduled Backup]    ... 3 more
    [hostcontext.hostcontext] [Scheduled Backup]
    com.q1labs.hostcontext.backup.BackupRecoveryEngine: [WARN]
    [NOT:0000004000][127.0.0.1/- -] [-/- -]Unable to complete
    backup: config
    

Local fix

  • Contact Support for a possible workaround that might address
    this issue in some instances.
    

Problem summary

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.8 Patch 8
    

Problem conclusion

  • This issue was resolved with QRadar/QRM/QVM/QRIF 7.2.8 Patch 8
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV97342

  • Reported component name

    QRADAR SOFTWARE

  • Reported component ID

    5725QRDSW

  • Reported release

    728

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-06-20

  • Closed date

    2017-09-15

  • Last modified date

    2017-09-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    QRADAR SOFTWARE

  • Fixed component ID

    5725QRDSW

Applicable component levels

  • R728 PSY

       UP



Document information

More support for: IBM QRadar SIEM

Software version: 728

Reference #: IV97342

Modified date: 15 September 2017