IBM Support

IV95696: TEXT FILE ATTACHMENTS DON'T PRINT CORRECTLY WITH WORKPACK

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APAR status

  • Closed as program error.

Error description

  • Text (.txt) file attachments lose their line formatting when
    printed using Print with Attachments
    
    PROBLEM:
    client's attached text files have lots of formatting - boxes,
    lines, underscores for signatures, etc. These are all laid out
    so they look "neat" in the file (and when viewed on screen in
    maximo).  When they print these with the workpack using Direct
    print with Attachments (DPA) this formatting is compromised as
    the text is "moved" to accommodate page margins.
    
    PERFORMANCE ISSUE:
    n/a
    
    STEPS TO REPRODUCE:
    create a text file that has relatively long lines and use
    characters like  | and _ and - to create boxes and other
    formatting. Relatively long, as in 60 characters, or more per
    line
    log into a maximo 7.6.05
    ensure that system property mxe.report.birt.useapplet is 0
    (false)
    go to work order tracking application
    attach this text file to a work order
    view attachment in maximo, it will open in text editor and look
    exactly as it did when you created it
    use print with attachments to print this work order
    the text formatting of the attachment will be different. Long
    lines will word wrap causing the boxes and formatting you made
    to not appear the same in the output
    
    CURRENT ERRONEOUS RESULT:
    the text will word wrap because when we build th eworkpack the
    margins of the attachment get altered so the document no longer
    prints in the formatted manner
    
    EXPECTED RESULT:
    as was the case in earlier (pre 7.6.05) releases, the text file
    should print exactly hos it looks in Maximo
    
    ADDITIONAL INFO:
    confirmed by Dev (SM) this is a bug
    
    ENVIRONMENT (SYSTEM INFO):
    Maximo 7.6.05
    

Local fix

  • a) reformat the txt files or
    b) convert them to pdf or word format
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users who use Direct Print with Attachments of txt           *
    * attachments.                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Direct Print with Attachments prints text file using bigger  *
    * font and wide margin. Because of this less number of         *
    * characters are printed in one line. Also if there are boxes  *
    * etc then those will not be printed correctly.                *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply latest Fixpack                                         *
    ****************************************************************
    

Problem conclusion

  • Problem is resolved in Fixpack 7.6.0.9
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV95696

  • Reported component name

    BIRT INTEG-REPO

  • Reported component ID

    5724R46B1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-02

  • Closed date

    2017-05-23

  • Last modified date

    2017-05-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    BIRT INTEG-REPO

  • Fixed component ID

    5724R46B1

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
BIRT

Software version: 7.6

Reference #: IV95696

Modified date: 23 May 2017