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IV95428: UNABLE TO APPROVE A MULTI LINE INVOICE ASSOCIATED TO A REPAIR OF A ROTATING ASSET

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Receiving an error saying that an Asset record was updated by a
    different user when they have a multi line invoice associated
    to the repair if a rotating asset in a repair location.
    
    Steps to reproduce:
    A. Create an Asset record
    1. Go to Assets > Assets
    2. Create a new record
    Asset: ASSET0424
    Description: Test Asset
    Type: PRODUCTION
    Location: REPAIR
    Rotating Item: e.g. 3600
    3. Change the Status to OPERATING
    4. Save.
    
    B. Create a Work Order
    1. Go to Work Order Tracking > Work Order
    2. Create a new record
    Work Order: WO0424
    Description: Test WO
    Asset: ASSET0424
    ** the Charge to Store checkbox should be checked automatically.
    Save.
    3. Go to Plans tab > Services sub-tab
    4. Create 2 Service Lines (The lines will be line cost only (no
    quantity entered)
    4.1. Service: Service 1
    Order Unit: EACH
    Line Cost: 10.00
    Vendor: e.g. FSC
    4.2. Service: Service 2
    Order Unit: EACH
    Line Cost: 20.00
    Vendor: e.g. FSC
    5. Save and Approve Work Order
    
    C. Reorder
    1. Go to Inventory > Inventory
    2. In the List Tab, click Select Action > Reorder > Reorder
    Direct Issue Items and Services
    3. Click "Run Reorder"
    4. The Reorder process will generate an approved PR (PR: e.g.
    1032)
    
    D. Open the record in PR
    1. Go to Purchasing > Purchase Requisition
    2. Open the PR record (1032)
    3. Click Select Action > Create PO
    4. Note the PO number. (PO: e.g. PO0424)
    
    E. Open the PO record
    1. Go to Purchasing > Purchase Order
    2. Open the PO record (PO0424)
    3. The PO lines should be on the same PO. Both of the lines
    have the "Charge to Store" flag checked.
    4. Approve the PO
    
    F. Go back to Work Order
    1. Open the record (WO0424)
    2. Change the WO status to COMPLETE
    3. Now, change the status to CLOSE.
    
    G. Create an Invoice
    1. Go to Purchasing > Invoice
    2. Create a new record
    Invoice: INV0424
    Description: Test Invoice
    PO: PO0424
    Invoice Date: Date Today
    Save.
    3. Go to Invoice Lines tab, click the "Copy PO lines" button.
    4. Select both lines. Click OK.
    5. Save the Invoice.
    *Testing the issue*
    6. Change the status to "Approved" -  It will prompt an error
    "BMXAA8229W - Record ASSET : Site=BEDFORD Asset=ASSET0424 has
    been updated by another user. Your changes have not been saved.
    Refresh the record and try again."
    7. However, when you remove one of the invoice lines, it will
    let you approve the invoice.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users of  Assets Invoices trying to approve an Invoice that  *
    * contains to multiple  lines referencing the same asset       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Receiving an error saying that an Asset record was updated   *
    * by a different user when they have a multi line invoice      *
    * associated to the repair if a rotating asset in a repair     *
    * location.                                                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package:
    	  Release 7.6.0.9 of Base Services
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV95428

  • Reported component name

    PURCHASING

  • Reported component ID

    5724R46PU

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-25

  • Closed date

    2017-06-21

  • Last modified date

    2017-06-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    PURCHASING

  • Fixed component ID

    5724R46PU

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Purchase Requisitions

Software version: 760

Reference #: IV95428

Modified date: 21 June 2017