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IV95139: ERROR WHILE TRYING TO APPROVE INVOICE OF PRORATED STANDARD SERVICE THAT HAS BEEN RECEIVED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Steps to replicate the issue in Maxdemo database:
    
    1) Go to Service Items application
    
    2) Bring up the Service Item FREIGHT
    
    3) Make sure that the Prorate check-box is selected
    
    4) Save record
    
    5) Go to Purchase Orders application
    
    6) Create a new PO against any valid Vendor with just 02 PO
    Lines as the following:
    
    Line Type = Material
    Description = any valid description
    Charge To > GL Debit Account = any valid GL Account
    Quantity = 1.00
    Unit Cost = 10.00
    
    Line Type = Standard Service
    Item = FREIGHT
    Charge To > GL Debit Account = any valid GL Account
    Quantity = 1.00
    Unit Cost = 20.00
    
    7) Save, approve PO and take note of its number
    
    8) Go to Receiving application
    
    9) Bring up the PO above and receive it
    
    10) Save Receipts
    
    11) Go to Invoices application
    
    12) Create a new Invoice against the PO above
    
    13) Go to Invoice Lines tab and click on Copy PO Lines button
    
    14) From Copy PO Lines dialog, select both PO Lines and click OK
    
    15) Save Invoice and try to approve it
    
    The issue is:
    
    At this point, system throws the message "BMXAA8229W - Record PO
    : Site=XXXX PO=YYYY Revision=ZZZZ has been updated by another
    user. Your changes have not been saved. Refresh the record and
    try again.".
    

Local fix

  • No workaround has been found.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users using Maximo Invoice application                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * ERROR WHILE TRYING TO APPROVE INVOICE OF PRORATED STANDARD   *
    * SERVICE THAT HAS BEEN RECEIVED                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply Release 7.6.0.9 of Base Services or request an Interim *
    * Fix                                                          *
    ****************************************************************
    

Problem conclusion

  • The invoice matching for standard service receipts was erroring
    out
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV95139

  • Reported component name

    PURCHASING

  • Reported component ID

    5724R46PU

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-19

  • Closed date

    2017-06-02

  • Last modified date

    2017-06-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • MAXIMO
    

Fix information

  • Fixed component name

    PURCHASING

  • Fixed component ID

    5724R46PU

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Purchase Requisitions

Software version: 760

Reference #: IV95139

Modified date: 02 June 2017