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IV93910: STARTCENTER PORTLETS ARE DISPLAYING AN INFINITE LOOP OF LOADING ICON AND NOT RESPONSIVE WHEN SWITCHING BETWEEN APPLICATIONS

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APAR status

  • Closed as program error.

Error description

  • Root cause for the Application not responsive in start center
    and when switching between applications - When the Maximo UI
    application code loads an application (start center or any app)
    page, the code returned includes a mix of HTML/CSS, and
    JavaScript (which is typical of any web application). In this
    mixed HTML and script, some script is executed very early while
    the HTML content is not fully processed by the browser. The
    script code executed refers to a JavaScript function that is
    not yet loaded and also refers to HTML elements that are not
    yet processed by the browser. This causes the script code to
    fail and the application state becomes abnormal. In a low
    latency network (for ex: LAN), the page response comes very
    quickly and by the time the browser starts to execute the
    script all the script code is readily available and all the
    HTML elements are already processed by the browser. Keep in
    mind that the browser processes the data as it receives from
    the server (usually in chunks). In a high latency (for ex: WAN)
    situation, because some of the chunks can arrive late, the
    processing can get initiated by the browser very quickly.
    Steps to replicate:
    1. Open Chrome browser.
    2. Open Developer tools (F12)
    3. Change to the Network Tab and set the mode to GRPS to
    simulate the high latency
    4. 4. Login to Maximo and you would see an error in the console
    and the start center portlets spin. Similar behavior when
    switching between applications.
    App Server IBM WebSphere Application Server 8.5.5.7
    Version
    Tivoli's process automation engine 7.6.0.5-IFIX20160714-2200
    Build
    20160611-0100 DB Build V7605-45 HFDB Build HF7605-02
    IBM TPAE Integration Framework
    7.6.0.5-MIF_7605_IFIX.20160714-2314
    Build 20160610-2330 DB Build V7605-50 HFDB Build HF7605-03
    IBM Maximo Asset Management Scheduler 7.6.3.0 Build
    20160611-0100 DB
    Build V7630-25
    IBM Maximo Asset Management Work Centers 7.6.0.0 Build
    20160610-1318 DB
    Build V7600-38
    IBM Maximo Asset Management 7.6.0.5 Build 20160611-0100 DB
    Build V7604-
    01
    Server OS Linux 3.0.101-0.47.90-default
    Server DB Oracle 11.2 (Oracle Database 11g Enterprise Edition
    Release
    11.2.0.4.0 - 64bit Production With the Partitioning option)
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * N/A                                                          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * STARTCENTER PORTLETS ARE DISPLAYING AN INFINITE LOOP OF      *
    * LOADINGICON AND NOT RESPONSIVE WHEN SWITCHING BETWEEN        *
    * APPLICATIONS                                                 *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in page.jsp
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV93910

  • Reported component name

    MAXIMO SYSTEMS

  • Reported component ID

    5724R46AV

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-02

  • Closed date

    2017-03-03

  • Last modified date

    2017-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    MAXIMO SYSTEMS

  • Fixed component ID

    5724R46AV

Applicable component levels

  • R760 PSY

       UP

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Document Information

Modified date:
03 March 2017