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IV93743: WHEN USER TRIES TO ACCESS THE LABOR REPORTING APPLICATION, GETS ERROR: THE SYSTEM CANNOT LOAD THE APPLICATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • STEPS TO REPRODUCE:
    1. Go To the Labor Reporting application
    2. Click on New Row button
    3. On the Charge Information section
    4. Click on the double arrow next to the Work Order field
    5. Select the 'Open Map'  option
    6. Click on Cancel to close the Map window
    7. Go back to the Start Center
    8. Go To the Labor Reporting application
    9. The following error message is displayed:
    The System could not load the application. Retry the action or
    return to the Start Center
    
    CURRENT ERRONEOUS RESULT:
    User is not able to access Labor Reporting application's Open
    Map
    
    EXPECTED RESULT:
    User should have no problem to access Labor Reporting
    application's Open Map.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users that use Maximo for Spatial 7.6.0.1.               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * WHEN USER TRIES TO ACCESS THE LABOR REPORTING APPLICATION,   *
    * GETSERROR: THE SYSTEM CANNOT LOAD THE APPLICATION            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Code change to solve the problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV93743

  • Reported component name

    WORK ORDERS

  • Reported component ID

    5724R46WO

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-26

  • Closed date

    2017-03-14

  • Last modified date

    2017-03-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WORK ORDERS

  • Fixed component ID

    5724R46WO

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management
Work Order Tracking

Software version: 760

Reference #: IV93743

Modified date: 14 March 2017