IBM Support

IV92443: WHEN USING THE PRINT TOOL, THE REQUEST TO PRINT TO THE MAP SERVICE TIMES OUT AFTER 1 MINUTE.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Print request to  the Map Service times out after 1 minute.
    In somce occations, it's not unusual for the Map Service to
    respond after this time, and the 1 minute is too short.
    
    Steps to Replicate:
    1) Go to the asset application
    2) Click on the map tab
    3) On the map toolbar, click on the print icon
    4) Click the "print" button
    Sometimes, this service might time out
    

Local fix

  • n/a
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * MAXIMO                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * WHEN USING THE PRINT TOOL, THE REQUEST TO PRINT TO THE MAP   *
    * SERVICE TIMES OUT AFTER 1 MINUTE.                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is contained in the following maintenance
    package:
    	 | release\fix pack | Interim Fix for Release 7.6.0.8 Product
    

Temporary fix

Comments

APAR Information

  • APAR number

    IV92443

  • Reported component name

    SYSTEM CONFIG

  • Reported component ID

    5724R46S1

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-19

  • Closed date

    2017-02-07

  • Last modified date

    2017-02-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SYSTEM CONFIG

  • Fixed component ID

    5724R46S1

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: Maximo Asset Management

Software version: 760

Reference #: IV92443

Modified date: 07 February 2017