IV91567: METER READING ISSUE IN QUICK REPORTING APPLICATION

APAR status

• Closed as program error.

Error description

• PROBLEM:
  entering the meter reading on quick reporting  for work
  orders with multi asset the meter reading for the location is
  being
  called when trying to enter the meter reading on the individual
  asset.
  
  PERFORMANCE ISSUE: No
  
  STEPS TO REPRODUCE:
  1.GO TO >> ASSETS >> METERS
  2.Create a new meter called METER_TEST
      -Enter CONTINUOUS in Meter Type
      -Enter ACTUAL in Reading Type
  3.Save
  4.GO TO >> ASSETS >> ASSETS
  5.Create a new asset called ASSET_TEST
  6.Click on the Meters Tab
  7.Click New Row button
  8.Enter METER_TEST in Meter field
  9.Enter ALL in Average Calculation Method field
  10.Save
  11.Change status to OPERATING
  12.GO TO >> WORK ORDERS >> QUICK REPORTING
  13.Create a new Work Order
  14.Click New Row in Multiple Assets,Locations and CIs
  15.Enter ASSET_TEST in Asset field
  16.Save
  17.DETAIL MENU >> ENTER METER READINGS
  
  CUSTOMERS EXPECTATIONS
  Enter a reading in Quick reportingWorks like work order
  application.
  
  .GO TO >> WORK ORDERS >> WORK ORDER TRACKING
  .Bring up the work order created in step 13
  .In Multiple Assets,Locations and CIs session click detail menu
  >>
  Enter Meter REading
  
  You can see a record in the pop up that you can enter a new
  reading and
  new reading date.
  
  
  CURRENT ERRONEOUS RESULT: The customer is not able to enter
  meter
  reading on the Quick Reporting.
  
  
  ENVIRONMENT (SYSTEM INFO):
  App Server       IBM WebSphere Application Server 8.5.5.3
  Version
  Tivoli's process automation engine 7.6.0.3 Build 20160114-1313
  DB Build
  V7603-151
  IBM TPAE Integration Framework 7.6.0.3 Build 20160108-1912 DB
  Build
  V7603-21
  IBM Maximo Asset Management 7.6.0.3 Build 20160113-2204 DB Build
  V7603-01
  Server OS       Windows Server 2012 6.2
  Server DB       Microsoft SQL Server 11.0 (11.00.2100)
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users who use Quick Reporting                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * METER READING ISSUE IN QUICK REPORTING APPLICATION           *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to latest release                                    *
  ****************************************************************
  

Problem conclusion

• Change data source of meter reading from work order to
  multiassetlocci table. Will be available in 7608 Fix Pack
  Release
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MAXIMO
  

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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