IV89647: ORIGINATING RECORD FOR WO SHOWS INVALID BINDING ERRORS IN HOVER WINDOW IF ORIGINATING RECORD CLASS NOT WORKORDER

APAR status

• Closed as program error.

Error description

• STEPS TO REPRODUCE:
  - in Work Order Tracking, select a WO record that Originating
  Record = not Null.
  - Go to Follow-Up Work section on the Workorder tab
  - Place cursor in the small 'i' icon showing on the Originating
  Record field.
  - a Hover window shows with header "Work Order Details"
  - if the Originating Record Class=WORKORDER, then the data in
  the Hover window is populated.
  CURRENT ERRONEOUS RESULT:
  - if the Originating Record Class=SR, then the data in the Hover
  window is displaying INVALID BINBING errors in the following
  fields:
  Work Order number, Work Order Class, Owner Group.
  - if the Originating Record Class=INCIDENT, then the data in
  the Hover window is displaying INVALID BINBING errors in the
  following fields:
  Work Order number, Work Order Class, Owner Group.
  EXPECTED RESULT:
  The Hover window should display data related to the originating
  records, even if they are SR or INCIDENT.
  ADDITIONAL INFO:
  The Hover window that is displayed is always "Work Order
  Details" and its fields do not match values in the SR or
  INCIDENT records.
  There should be a different Hover window displaying data
  specific to Service Requests or Incidents.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ORIGINATING RECORD FOR WO SHOWS INVALID BINDING ERRORS IN    *
  * HOVERWINDOW IF ORIGINATING RECORD CLASS NOT WORKORDER        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package:
  	 | release\fix pack | Interim Fix for Release 7.6.0.8 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  WORK ORDERS

• Fixed component ID

  5724R46WO

Applicable component levels

• R760 PSY

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