IV52909: EVENT SYNC CACHE RESTORE FAILS WITH CUSTOMIZED MESSAGES
A fix is available
Closed as program error.
Recreate: 1. Install and configure event sync, including the caching triggers for closed sampled events in OMNIbus. 2. Forward a situation to OMNIbus that customizes the msg attribute. 3. Clear the situation in OMNIbus. 4. Wait for the acknowledgement to expire in ITM, and the 'F' status update to be forwarded to OMNIbus. 5. Observe the event is missing the Summary data in OMNIbus, as the cache restore trigger fails because it keys off of msg being equal to the situation name, which doesn't work if msg is customized.
not sure there is one, Kirk would know as he ok'd the APAR
Event synchronization cached updates fail to be restored when the msg attribute is customized for a situation. If a sampled situation event is cleared/deleted in OMNIbus, and the situation is not resolved in IBM Tivoli Monitoring, an acknowledgement expiration update is sent to OMNIbus. The synchronization cache triggers restore the data for the situation while checking to see if the Summary is equal to the situation name, which is true for default behavior. If the Summary is customized, the check fails, and the triggers fail to restore the data from the situation.
The itmerror and itm_cleared_event_restore triggers are modified so that the data is restored even if the Summary has been customized. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0003
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