IV49070: EVENT SYNC OUT OF SYNC ERRORS WHEN ORIGINAL EVENT IS RESET
A fix is available
Closed as program error.
INTEGRATION DETAILS: ITM 6.2.3 FP 3 integrated with Omnibus 7.3 SUMMARY OF PROBLEM: Customer is receiving several "Omnibus and OMEGAMON were out of sync for situation" errors a day, and currently has 1200 of these events in the Object Server. PD ALREADY PERFORMED: Modified the itm_deduplication trigger as follows - -- Handle Reset of situations elseif ( (new.ITMStatus = 'N') and (new.ITMIntType = 'U') ) then if (debug_itmsync = 1) then write into itmfile (to_char( getdate() )+ ': Reset of Situation has been received.'); end if; if (new.ITMEventData = 'DROP~') then -- IZ70091 - Ignore this event, as it is from an agent switch cancel; elseif ( (old.ITMStatus = 'Y') or (old.ITMStatus = 'A') ) changed the last line above to - elseif ( (old.ITMStatus = 'Y') or (old.ITMStatus = 'A') or (old.ITMStatus = 'N') ) This handles the case where the old ITMStatus='N' for closed and the new ITMStatus='N' for closed, then the event is updated instead of generating an error. Closed events were being received for events which were already closed, causing an unnecessary sync error. This change has reduced the number of sync errors the customer receives.
Manually update itm_deduplication trigger
Synchronization error alerts are observed if a situation reset update is received for an event that had already been cleared. When a situation reset update alert is received in OMNIbus, and the original event has already been marked as reset, a synchronization error alert was generated.
DETAILS PENDING. If the situation is already marked as reset in OMNIbus, there is no need to generate a synchronization error event. The fix for this APAR is contained in the following maintenance packages: | fix pack | 6.3.0-TIV-ITM-FP0003
Replace a line in the itm_deduplication trigger as described in the submit comments of the APAR.
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