IT34746: LARGE NUMBER OF ERRORS IN THE SYSTEM LOGS

APAR status

• Closed as program error.

Error description

• Customer is having a lot of errors in the system log like
  below:
  [2020-06-17 09:13:19.012] ERROR 000310040133
  UTIL.CACHE.ERR_PwdPolicyLoader_verifyKey1
  PwdPolicyLoader.verifyKey(): key is not String
  [2020-06-17
  09:13:19.012] ERROR 000310080010
  UTIL.FRAME_CACHE.ERR_CacheManager_get CacheManager.get could
  not verify the key: null . Returning null.
  
  After analysis it
  seems that they come from the SSP --> SFG communication when
  external partners connect to SI via SSP SFTP service.
  They use
  the SSP-SEAS-SI SSO configuration to authenticate their
  partners using SSH keys in SI and this is working fine.
  However
  it seems that each time an external partner connects this way,
  this creates these errors in system.log.
  
  This seems like an
  known issue that was already solved in prior version of SI that
  is now resurfacing in
  6.0.3:
  https://www.ibm.com/support/pages/apar/IT21533
  Location
  details for external files
  

Local fix

• B2BISFG-54290
  

Problem summary

• Users Affected:
  All
  
  Problem Description:
  Customer has a series of errors, as shown below, in the system
  log:
  [2020-06-17 09:13:19.012] ERROR 000310040133
  UTIL.CACHE.ERR_PwdPolicyLoader_verifyKey1
  PwdPolicyLoader.verifyKey(): key is not String
  [2020-06-17 09:13:19.012] ERROR 000310080010
  UTIL.FRAME_CACHE.ERR_CacheManager_get CacheManager.get could not
  verify the key: null . Returning null.
  
  After analysis it seems that they come from the SSP --> SFG
  communication when external partners connect to SI via SSP SFTP
  service.
  They use the SSP-SEAS-SI SSO configuration to authenticate their
  partners using SSH keys in SI and this is working fine.
  However, it seems that each time an external partner connects
  this way, these errors are generated in the system.log.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  A code fix is provided.
  Errors mentioned in the description will not be printed as
  errors but as debug statements if debug is on.
  
  Delivered in:
  6000305
  
  All future Fix Packs can be found in the Release Timeline
  Matrix:  https://www.ibm.com/support/pages/node/6194265
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels