IT33253: THE CUSTOMIZATION UI NOT COMING UP IN 6.0.1 INSTALL WITH SQLSERVEREXCEPTION ( ONLY TLS, TLSV1, TLSV1.1 & TLSV1.2 ARE SUPPORTED.)

APAR status

• Closed as program error.

Error description

• The customer logs into Dashboard as user mobleyr using
  HTTP://IPADDR:14074 and then selects Customization and next
  select 'Click Here to Access', and is taken to the
  Customization UI at URL http:IPADDR:14074/propertyUI/app#/apips
  and 'System Error' is posted to the console.
  
  At this point the
  Liberty Message Log and Console log both post the following
  error:
  [7/29/19 15:21:27:150 CDT] 00000091 SystemOut O 110537
  [ERROR] PageServlet: GORCR9999E: None:
  com.ibm.saas.core.exception.BaseException:
  com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
  &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
  TLSv1.2 are
  supported.
  com.ibm.saas.core.exception.BaseRuntimeException:
  com.ibm.saas.core.exception.BaseException:
  com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
  &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
  TLSv1.2 are supported.
  

Local fix

Problem summary

• Users Affected:
  All
  
  Problem Description:
  The customer logs into Dashboard as user mobleyr using
  HTTP://IPADDR:14074, selects Customization, and selects 'Click
  Here to Access', the customer is taken to the Customization UI
  at URL http:IPADDR:14074/propertyUI/app#/apips and 'System
  Error' is posted to the console.
  
  [7/29/19 15:21:27:150 CDT] 00000091 SystemOut O 110537 [ERROR]
  PageServlet: GORCR9999E: None:
  com.ibm.saas.core.exception.BaseException:
  com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
  &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
  TLSv1.2 are supported.
  com.ibm.saas.core.exception.BaseRuntimeException:
  com.ibm.saas.core.exception.BaseException:
  com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
  &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
  TLSv1.2 are supported.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  The issue has been addressed by providing support for the
  default TLS version in the code if it is not present in
  sandbox.cfg
  
  Delivered in:
  6000305
  
  All future Fix Packs can be found in the Release Timeline
  Matrix:  https://www.ibm.com/support/pages/node/6194265
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR FILE GATEWA

• Fixed component ID

  5725D0700

Applicable component levels