IBM Support

IT29947: AFTER RESTORING API CONNECT, THE GATEWAY LOSES CONNECTION

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • After the restore the APIGW
    has lost connection to APIC and got no updates of new
    published services. It was possible to publish a service and no
    errors was shown in APIC but the gateway didn't get this
    information of the new published service.
    If the service is called - this in the gateway logs:
    100317.713Z [apiconnect][0x88c00002][apigw][error]
    source-https(apiconnect_https_9443): tid(225)[x.x.x.x]: The
    request URL
    '...'
    is not routed to any API collection...
    In the gateway logs also a connection error could be found:
    20190731T135801.183Z
    [apiconnect][0x88e000de][apic-gw-service][error]
    apic-gw-service(default): tid(325): Unable to obtain access
    token from ...
    20190731T135801.186Z
    [apiconnect][0x88e00182][apic-gw-service][error]
    apic-gw-service(default): tid(325): Unable to build snapshot
    file list, therefore unable to update user registry. Error:
    StatusCodeError: 401 -
    {"status":401,"message":["Unauthorized"]}..
    20190731T135801.186Z
    [apiconnect][0x88e00127][apic-gw-service][error]
    apic-gw-service(default): tid(325): Stack trace for previous
    error:
    Reloading all Gateways (scaling statefulset to 0; waiting to
    going down of all gateway pods and then back to 3 again) -
    recovers from this error and the gateway is working as expected
    again.
    

Local fix

Problem summary

  • Fix makes sure services are synchronized after a restore.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT29947

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    18X

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-08-08

  • Closed date

    2019-10-11

  • Last modified date

    2019-10-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels



Document information

More support for: IBM DataPower Gateways
General

Software version: 18X

Reference #: IT29947

Modified date: 17 October 2019