IBM Support

IT29106: CALL HOME LOOPS IDENTICAL MESSAGES, FILLING UP RETAIN PAGES AND PREVENTING ADDITIONAL TEXT FROM BEING ADDED

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APAR status

  • Closed as program error.

Error description

  • There are cases when a call home event will repeat continually,
with the same message.
The system will create a new event sometimes thousands of
times, filling up retain pages until the limit is reached.
Once the limit is reached, additional text can't be added, so a
new PMR must be opened to address the issue.

Local fix

  • Contact IBM Support

Problem summary

  • CMT current clients looping, RETAIN pages
filling up

Problem conclusion

  • Introduced a loop count to stop sending new
call home requests.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT29106
    • 

  • Reported component name
    PAPP SYS W15 CA
    • 

  • Reported component ID
    5725G32CH
    • 

  • Reported release
    225
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-05-13
    • 

  • Closed date
    2020-09-18
    • 

  • Last modified date
    2020-09-18
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • UNKNOWN

    



Fix information


    

  • Fixed component name
    PAPP SYS W15 CA
    • 

  • Fixed component ID
    5725G32CH
    • 



Applicable component levels


    

  • R233  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SSM8NY","label":"PureApplication System"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"225"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 August 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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