IBM Support

IT27260: AUTO-DEPLOYMENT FAILING WITH REASONCODE SET TO '4242' ON WINDOWSPLATFORM.

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APAR status

  • Closed as program error.

Error description

  • The problem is caused by the updatemgr.exe using the "C:\Program
    Files" naming structure instead of using the 'C:\Progra~1',
    Setup.log will have messages similar to the following:
    ----------------------------------------------------------------
    -------------
    Wed 10/10/2018  4:27:13.58 Version: 7165
    Wed 10/10/2018  4:27:13.59 Calling dsmc.exe retrieve
    -fromnode=IBM_DEPLOY_CLIENT_WIN -sub=yes -replace=all
    -description=DEPLOY_8141_Windows_X64 \\IBM_ANR_WIN\c$\
    C:\Program Files\Tivoli\TSM\IBM_AN~1\deploy\    ..\packages\
    -optfile="C:\Program
    Files\Tivoli\TSM\IBM_AN~1\deploy\client.opt"
     ANS1102E An excessive number of command line arguments are
    passed to the program.
     Wed 10/10/2018  4:27:16.58 ANE4242E The Setup Script
    encountered a warning or error while retrieving the client
    package for DEPLOY_8141_Windows_X64. The error level is 12.
    Wed 10/10/2018  4:27:16.58 Reasoncode set to 4242
     Wed 10/10/2018  4:27:16.60 Calling C:\Program
    Files\Tivoli\TSM\IBM_AN~1\deploy\updatemgr\X64\updatemgr64.exe
    log-cancellation-to-server 4242
    IBM Spectrum Protect Versions Affected: V7.1  and V8.1  on
    Windows platform
    Customer/L2 Diagnostics:  N/A
    Initial Impact: Low
    Additional Keywords:  auto-deployment 8dot3 TS001151748
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect backup-archive client versions 7.1.8,   *
    * 8.1.2, 8.1.4, 8.1.6, 8.1.7 on all platforms.                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 8.1.8. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    

Problem conclusion

  • Now failover works correctly if DSMI_DIR contains space
    character.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27260

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-12-10

  • Closed date

    2019-01-21

  • Last modified date

    2019-01-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • failover
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT27260

Modified date: 21 January 2019