IBM Support

IT27190: SUCCESSFUL STUB RESTORE USING THE BA CLIENT JAVA UI ENDS WITH ANS2614S (PROTOCOL ERROR)

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APAR status

  • Closed as program error.

Error description

  • When using the ba client java gui to restore a stub (a hsm
    migrated file) msg "ANS2614S A protocol error occurred in
    communications between the client and the server." is displayed.
    The restore was successful.
    Message "ANS0361I DIAG: 1st Restore Consumer thread, fatal
    error, signal 11" is logged in the dsmerror.log
    This issue occurs on Linux.
    AIX might be affected as well.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Backup-Archive client version 7.1 and   *
    * 8.1 on Linux and AIX platforms                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * client                                                       *
    * version 8.1.7 and 7.1.8.5 on Linux and AIX platforms         *
    * supporting Space Management.                                 *
    * Note 1: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    The dsmagent crash occured after the first migrated file was
    restored.
    All subsequent operations will fail until the dsmj UI is
    restarted.
    

Problem conclusion

  • The client has been changed to handle the situation correctly.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT27190

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-12-05

  • Closed date

    2018-12-14

  • Last modified date

    2018-12-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmj     dsmagent
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 81L

Reference #: IT27190

Modified date: 14 December 2018