IBM Support

IT26613: SERVER CAN CRASH WHEN IT SENDS AN ALERT MAIL.

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APAR status

  • Closed as program error.

Error description

  • Problem Description:
    The alert email function is not allocating the right buffer
    size. Under some of multi-byte OS locale environment,
    the buffer size is not enough to store date and time data and an
    overflow is occurred. As the result, server can crash.
    
    Under some of multi-byte OS locale environment;
    The problem can happen when alert emailing is enabled with the
    alert monitoring feature (SET ALERTEMAIL ON).
    The problem can happen when the server is sending emails for
    individual alerts and for the alert summary emails.
    
    
    
    IBM Tivoli Storage Manager/IBM Spectrum Protect Versions
    affected:
    The problem can happen at all platforms on 7.1.x/8.1.x releases
    which runs on some of multi-bytes OS locale such as Japanese
    UTF8.
    
    
    Customer/L2 Diagnostics (If Applicable)
    None.
    
    Additional Keywords:
    server crash; alert ; mail; TS001408857
    
    
    Initial Impact:
    middle
    

Local fix

  • Set "set alertemail off"  till the issue is fixed.
    or
    Use EUCJP (in case of Japanse) or an English OS locale. They do
    not have the issue.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.10 and 8.1.7. Note that  *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, and
    Windows.
    Platforms fixed:  AIX, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT26613

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-10-15

  • Closed date

    2018-10-23

  • Last modified date

    2018-10-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 81L

Reference #: IT26613

Modified date: 23 October 2018


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