IT26271: CENTRAL SEARCH PAGE SHOWS NULL WHEN DASHBOARD ACCESSED OVER HOSTNAME

APAR status

• Closed as program error.

Error description

• The Central Search page shows null when the dashboard
  is accessed over hostname and after adding additional
  Network-Interface-Card.
  
  
  Same works fine when the dashhbaord is accessed on the IP
  address.
  
  system.log and ui.log showed an exception as below.
  
  [2018-07-04 16:46:20.736] ERROR Get Exception,
  [2018-07-04 16:46:20.736] ERROR [1530737180736]
  javax.xml.transform.TransformerException:
  com.sterlingcommerce.woodstock.webx.xforms.plug.XLinkResolveExce
  ption: Could not resolve resource at uri:
  /ws/xrb/CentralSearch.xrb
  [2018-07-04 16:46:20.736] ERRORDTL
  [1530737180736]com.sterlingcommerce.woodstock.cs.common.transfor
  mer.TransformationException:
  javax.xml.transform.TransformerException:
  com.sterlingcommerce.woodstock.webx.xforms.plug.XLinkResolveExce
  ption: Could not resolve resource at uri:
  /ws/xrb/CentralSearch.xrb
      at
  com.sterlingcommerce.woodstock.cs.common.transformer.XFormTransf
  ormer.transform(XFormTransformer.java:324)
      at
  com.sterlingcommerce.woodstock.cs.ui.jspbean.ProcessXFormBean.ge
  tHTML(ProcessXFormBean.java:305)
      at
  org.apache.jsp.jsp.displayxform_jsp._jspService(org.apache.jsp.j
  sp.displayxform_jsp:81)
      at
  org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:9
  7)
      at
  javax.servlet.http.HttpServlet.service(HttpServlet.java:806)
      at
  org.apache.jasper.servlet.JspServletWrapper.service(JspServletWr
  apper.java:332)
      at
  org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.j
  ava:314)
      at
  org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264
  )
      at
  javax.servlet.http.HttpServlet.service(HttpServlet.java:806)
      at
  org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.jav
  a:511)
      at
  org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.j
  ava:401)
      at
  org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandle
  r.java:216)
      at
  org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.j
  ava:182)
      at
  org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.j
  ava:768)
      at
  org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java
  :450)
      at
  org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:329
  )
      at
  org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126
  )
      at
  com.sterlingcommerce.woodstock.ui.servlet.ServletBase.gotoPage(S
  ervletBase.java:
  

Local fix

• None
  
  STRRTC 571834
  KK/KK
  

Problem summary

• Users Affected:
  All
  
  Problem Description:
  The Central Search page shows null when accessed over hostname
  although the DNS name exists in ASISslCert.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  
  A code fix is provided.
  
  Provided a new customer override property,
  ui.alternate_url_prefix, that allows for an alternative URL to
  be used if the URL with host name fails.
  For example,
  ui.alternate_url_prefix=http://hostname_or_IP.company.com:24600.
  
  Delivered In:
  5020603_9
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels