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IT24134: UPGRADING THE STORAGE AGENT TO 8.1.3 DOES NOT UPDATE THE VERSION INFORMATION IN 'UNINSTALL OR CHANGE PROGRAM'

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APAR status

  • Closed as program error.

Error description

  • Upgrading the Spectrum Protect Storage Agent to 8.1.3 does
    not update the Program Features->Uninstall or change program
      to reflect the version of the agent that is installed.
      However, when attempting to install the 8.1.3 version of the
      agent again, it reports that the most current version is
      8.1.3, and the registry setting for the Storage Agent reports
      the PTFLvel as 8.1.3.
    
    Spectrum Protect and Tivoli Storage Manager Versions Affected:
      Storage Agent 8.1.3 and higher
    Customer/L2 Diagnostics (If Applicable)
      Registry for the Storage Agent, and the installation package
      report the 8.1.3 version of the agent. However, the
      'Control Panel->Programs->Programs and Features' window
      shows version 8.1.2 is still installed.
    
    Initial Impact:
      Low
    Additional Keywords:
      DSMSTA
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Spectrum Protect server users.                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 7.1.9.000 and 8.1.5.000. Note *
    * that this is subject to change at the discretion of IBM.     *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT24134

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-02-20

  • Closed date

    2018-03-13

  • Last modified date

    2018-03-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT24134

Modified date: 13 March 2018