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IT23602: SECURE BACKUP "THE SECURE-BACKUP OR RESTORE REQUEST TIMED OUT." LOGGING

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Additional logging for secure backup is provided via this APAR.
    Messages can only be decrypted via a support PMR.
    With debug level logging messages of the form:
    (7.1.0.x - 7.6.0.x) Message 3 is specific to APAR IT23602:
    SBR#YYYYY
    OR
    (7.7.0.x +)  Secure Backup Debug State: SBR#YYYYY
    This message does not indicate an error but rather defines
    additional logging in the event of a Secure Backup error.
    

Local fix

  • In certain scenarios the process of reinstalling the firmware
    image resolve this state.
    

Problem summary

  • Logging of Secure Backup does not yield sufficient information
    when timing out.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT23602

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2018-01-02

  • Closed date

    2018-03-14

  • Last modified date

    2018-03-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 0
    

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R760 PSY

       UP



Document information

More support for: IBM DataPower Gateways
General

Software version: 760

Reference #: IT23602

Modified date: 21 March 2018