IBM Support

IT23587: SERVER CRASH DURING LOCAL PROTECT STGPOOL IF THERE IS AN IO ERROR ON A CONTAINER

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APAR status

  • Closed as program error.

Error description

  • The server can crash during a "PROTECT STGPOOL TYPE=LOCAL"
    operation if a container experiences an IO error.
    
    Tivoli Storage Manager Versions Affected: All server platforms
        at 7.1.7  and 8.1.x  levels
    
    Customer/L2 Diagnostics :
    
    - When the problem occurs, the dsmffdc log file might display
      messages as follows. These are from a Windows
      server. On Unix servers, the message might vary somewhat.
    
      [FFDC_GENERAL_SERVER_ERROR ]: (psfile.c:2651) Error (platform
    specific) 0 reading from file
    x:\path\0c\0000000000000c2b.ncf, amtRead 0, size 4096.
    
    - The dump call stack shows on Windows:
    
    ntdll!NtWaitForSingleObject+0xa
    KERNELBASE!WaitForSingleObjectEx+0x79
    dsmsvc!rptGenerateDump+0xfd
    [c:\build\7.1.8.000\srv\nt\stacktrc.c @ 614]
    dsmsvc!rptUnhandledExceptionFilter+0xac
    [c:\build\7.1.8.000\srv\nt\stacktrc.c @ 338]
    kernel32!UnhandledExceptionFilter+0x160
    ntdll! ?? ::FNODOBFM::`string'+0x2025
    ntdll!_C_specific_handler+0x8c
    ntdll!RtlpExecuteHandlerForException+0xd
    ntdll!RtlDispatchException+0x45a
    ntdll!KiUserExceptionDispatcher+0x2e
    adsmdll!SdRtrvChunkForTape+0x153
    adsmdll!LocalProtectReadCntr+0x308
    adsmdll!PcConsumerThread+0x141
    adsmdll!startThread+0x141
    msvcr120!_callthreadstartex+0x17
    [f:\dd\vctools\crt\crtw32\startup\threadex.c @ 376]
    msvcr120!_threadstartex+0x102
    [f:\dd\vctools\crt\crtw32\startup\threadex.c @ 354]
    kernel32!BaseThreadInitThunk+0xd
    ntdll!RtlUserThreadStart+0x1d
    
    
    Initial Impact: Medium
    
    Additional Keywords:   TSM copy directory corrupt
    

Local fix

  • Do not run PROTECT STGPOOL TYPE=LOCAL until a fixing level is
    available.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager server and IBM Spectrum       *
    * Protect server users.                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing levels when available.                          *
    * This problem is currently projected to be fixed in levels    *
    * 7.1.9 and 8.1.5.                                             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Solaris, Linux,
    and Windows.
    Platforms fixed:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23587

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-12-28

  • Closed date

    2018-01-17

  • Last modified date

    2018-01-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT23587

Modified date: 17 January 2018