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IT23258: OPERATIONS CENTER DOES NOT DISPLAY TAPE DEVICES FOR LIBRARIES OFTYPE IBM LTO

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Operations Center will display the error message:
    
    "An error occurred loading table data"
    
    when trying to display tape devices information under "Storage
    Tape Devices" page.
    This error is reported only when the device class was defined as
    an IBM LTO device type on old server versions (prior to V6).
    
    
    
    Customer/L2 Diagnostics:
    In the message.log related to Operations Center  the following
    error is reported:
    
    Caused by: com.ibm.tsm.command.TsmCmdException: TSM Command
    Exception, Error code:14 at
    com.ibm.tsm.command.TSMCommandResults.throwIfNotOK(TSMCommandRes
    ults.java:117) at
    com.ibm.tsm.command.facade.BaseCmdsProcessor.getDataDirectComman
    d(BaseCmdsProcessor.java:229) at
    com.ibm.tsm.command.devices.TapeCmdsProcessor.getTapeDeviceStatu
    s(TapeCmdsProcessor.java:889)    at
    com.ibm.tsm.command.facade.RealCommandFacade.getTapeDeviceStatus
    (RealCommandFacade.java:699) at
    com.ibm.tsm.gui.rpc.handlers.StatusRPC.getTapeDeviceStatus(Statu
    sRPC.java:143)
    
    Another indicator you have this problem is if the DB2 SQL query
    shows ATTR1 column with the value ' x'14000000' for the library:
         db2 "select classname, attr1 from ss_classes"
    
    
    
    IBM Spectrum Protect Server/Client Versions Affected:
    IBM Spectrum protect Server v7.1.6  and v8.1 and later
    **note not for APAR text: The Operation Center started reporting
    these counts only starting V716.***
    
    
    
    Initial Impact: Low
    
    
    
    Additional Keywords: tape devices lto loading table data
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All All Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.5. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23258

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-23

  • Closed date

    2018-01-03

  • Last modified date

    2018-01-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT23258

Modified date: 03 January 2018