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IT23133: SERVER CRASH OCCURS IF PROTECT/REPAIR STGPOOL IS CANCELLED AND AN ERROR IS DETECTED BETWEEN SENDING DATA AND FINISHING

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APAR status

  • Closed as program error.

Error description

  • A server crash occurs if 'protect stgpool' or 'repair stgpool'
    are cancelled, and an error had been received when
    sending the data, in a timing window between starting to send
    the data and finishing to send the data.
    This error can be the cancel itself or another communications
    type error.
    
    It can be a manual cancel by an admin or an automated cancel due
    to maximum duration.
    
    dbx on AIX will show similar to:
    
    pthread_kill(??, ??) at 0x9000000005b38a4
    _p_raise(??) at 0x9000000005b30e4
    raise.raise(??) at 0x90000000003fa48
    abort() at 0x90000000005e398
    PsAbortServer(??) at 0x1000165a0
    pkAbort(??) at 0x10000d160
    pkDestroyMutex(??) at 0x100008d70
    IPRA.$EndSession(0x17eea4098) at 0x10066d894
    IPRA.$IPRA.$smCloseSession(??) at 0x10067bbb0
    smCloseSession(??) at 0x100685060
    smServClose(??) at 0x10097df68
    smReplFreeSession(??, ??, ??) at 0x1002d98ac
    ReplProtectBatch(??, ??) at 0x100f4d3a4
    SdReplicateBatch(??, ??) at 0x100f44390
    PcConsumerThread(??) at 0x10083d43c
    StartThread(0x0) at 0x10000e2fc
    
    
    dsmserv.err will show similar to:
    ANR9999D Mutex destruction failure, errno=16; thread 1705576
    (tid 17e68).
    ANR7838S Server operation terminated.
    
    Initial Impact: Medium
    
    
    Tivoli Storage Manager and IBM Spectrum Protect Versions
    Affected:
    Server v7.1.3 and higher and v8.1.x  on all supported platforms
    
    
    
    
    Additional Keywords:  TSM  Spectrum Protect  abend core crash
    protect repair stgpool
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.5. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Solaris, Linux,
    and Windows.
    Platforms fixed:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23133

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-11

  • Closed date

    2018-01-03

  • Last modified date

    2018-01-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81A

Reference #: IT23133

Modified date: 03 January 2018