IBM Support

IT23067: CONFIGURATION WIZARD ON WINDOWS CAN FAIL WITH "THE DATABASE AND/OR LOG PATHS COULD NOT BE VERIFIED"

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APAR status

  • Closed as program error.

Error description

  • If the Server Configuration Wizard on Windows platform is used
    to reconfigure an existing instance (for
    example, to redefine it in a Microsoft Cluster), and the
    instance name is 8 characters or longer, the Configuration
    Wizard will fail with a 'Database Verification Error' window and
     error message "The database and/or log paths could not be
    verified".
    
    The dsmicfgx.trc will show an error similar to following:
    
    Thu Oct 12 07:34:15 CEST 2017
    com.tivoli.dsm.ServerConfig.ServerDB.instanceIsWSE(): Checking
    for db2 profile path.
    Thu Oct 12 07:34:15 CEST 2017
    com.tivoli.dsm.ServerConfig.ServerDB.instanceIsWSE(): cmd /c set
    DB2INSTANCE=SERVER10 && "c:\Program
    Files\Tivoli\TSM\db2\BIN\db2set.exe" -i
    Thu Oct 12 07:34:16 CEST 2017
    com.tivoli.dsm.ServerConfig.ServerDB.instanceIsWSE(): rc: -8
    Thu Oct 12 07:34:16 CEST 2017
    com.tivoli.dsm.ServerConfig.ServerDB.instanceIsWSE(): DB2SET
    processing complete, rc = 1306, SQLCODE = 0
    
    This is an issue with the Server Configuration Wizard handling
    "&&" operator and DB2 handling instance names which exceed the
    upper limit for instance names of 8 characters.
    
    IBM Spectrum Protect Versions Affected:
    IBM Spectrum Protect server V7 and V8 on Windows platform
    
    Initial Impact:
    Low
    
    Additional Keywords:
    Spectrum Protect; TSM; dsmicfgx; Configuration Wizard; Database
    Verification Error; rc = 1306; db2set
    

Local fix

  • Remove the instance and define new one, using name with 7
    characters or less.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.5. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  Windows.
    Platforms fixed:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT23067

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-11-16

  • Closed date

    2017-12-12

  • Last modified date

    2017-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT23067

Modified date: 12 December 2017