IBM Support

IT22754: INSTALLING IDG FOR LINUX ON A SOFTLAYER SERVER WITH UBUNTU 14.04 CAUSES THE SERVER TO BECOME INACCESSIBLE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Connection to the Softlayer server is frozen and unresponsive.
    Pinging and reconnecting to the server fails. On the Softlayer
    device webpage, the server is still 'Powered On' but no longer
    Connected.
    

Local fix

Problem summary

  • Fixes network after installing IDG for Linux on Softlayer with
    Ubuntu 14.04 with kernel 4.4.x.x
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IT22754

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    760

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-11

  • Closed date

    2017-12-05

  • Last modified date

    2017-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • 0
    

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R752 PSY

       UP



Document information

More support for: IBM DataPower Gateways
General

Software version: 760

Reference #: IT22754

Modified date: 12 December 2017