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IT22738: CLOSING ANEXXXX ALERTS IN THE OC DOES NOT ACTUALLY CLOSE IT ON THE HUB SERVER.

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APAR status

  • Closed as program error.

Error description

  • Attempting to close an ANExxxx message, like ANE4174E, alert in
    the Operations Center
    completes successfully, but does not actually close the alert on
    the hub server.
    The alert does get closed on the spoke. The same behavior will
    happen
    if you close an alert via the UPDATE ALERTSTATUS command.
    Attempting to close out the same alert results in the following
    error:
     The IBM Spectrum Protect server object that you are trying to
    access
    does not exist on the server.
     ANR4778E UPDATE ALERTSTATUS: Alert xxxx could not be found.
    ANR2034E UPDATE ALERTSTATUS: No match found using this criteria.
    Initial impact: Medium
    Platforms affected: All
    Version affected: 8.1.0, 8.1.1, 8.1.2
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All  Tivoli Storage Manager and IBM Spectrum Protect server  *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.4. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris,  Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT22738

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-10-10

  • Closed date

    2017-12-30

  • Last modified date

    2017-12-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT22738

Modified date: 30 December 2017