IT22738: CLOSING ANEXXXX ALERTS IN THE OC DOES NOT ACTUALLY CLOSE IT ON THE HUB SERVER.

7.1.9.000-TIV-TSMCMS-Windows64
7.1.9.000-TIV-TSMCMS-Windows32
7.1.9.000-TIV-TSMCMS-Linuxx64
7.1.9.000-TIV-TSMOC-LinuxS390
7.1.9.000-TIV-TSMOC-LinuxPPC64
7.1.9.000-TIV-TSMOC-Windows
7.1.9.000-TIV-TSMOC-Linuxx64
7.1.9.000-TIV-TSMOC-AIX
7.1.9.000-TIV-TSMSRV-WIN
7.1.9.000-TIV-TSMSRV-SolarisSPARC
7.1.9.000-TIV-TSMSRV-Linuxx86_64
7.1.9.000-TIV-TSMSRV-Linuxs390x
7.1.9.000-TIV-TSMSRV-Linuxppc64
7.1.9.000-TIV-TSMSRV-HP-UX
7.1.9.000-TIV-TSMSRV-AIX
8.1.4.000-IBM-SPSRV-Linuxx86_64
8.1.4.000-IBM-SPSRV-WindowsX64
8.1.4.000-IBM-SPSRV-Linuxs390x
8.1.4.000-IBM-SPSRV-Linuxppc64le
8.1.4.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 4 (V8.1.4) Downloads
IBM Spectrum Protect Server V7.1 Fix Pack 9 (7.1.9.000) Downloads

APAR status

• Closed as program error.

Error description

• Attempting to close an ANExxxx message, like ANE4174E, alert in
  the Operations Center
  completes successfully, but does not actually close the alert on
  the hub server.
  The alert does get closed on the spoke. The same behavior will
  happen
  if you close an alert via the UPDATE ALERTSTATUS command.
  Attempting to close out the same alert results in the following
  error:
   The IBM Spectrum Protect server object that you are trying to
  access
  does not exist on the server.
   ANR4778E UPDATE ALERTSTATUS: Alert xxxx could not be found.
  ANR2034E UPDATE ALERTSTATUS: No match found using this criteria.
  Initial impact: Medium
  Platforms affected: All
  Version affected: 8.1.0, 8.1.1, 8.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All  Tivoli Storage Manager and IBM Spectrum Protect server  *
  * users.                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.9 and 8.1.4. Note that   *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, HP-UX, Solaris,
  Linux, and Windows.
  Platforms fixed:  AIX, HP-UX, Solaris,  Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71A PSY

     UP

• R71H PSY

     UP

• R71L PSY

     UP

• R71S PSY

     UP

• R71W PSY

     UP

• R81A PSY

     UP

• R81L PSY

     UP

• R81W PSY

     UP