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IT22427: SPECTRUM PROTECT SERVER MAY CRASH DURING LOCAL PROTECT STGPOOL PROCESS IF THE TARGET STORAGE POOL MAXSCRATCH LIMIT IS REACHED

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APAR status

  • Closed as program error.

Error description

  • Spectrum Protect Server may crash during localprotect stgpool
    process if the target tape pool  maxscratch count is reached
    
    L2/customer diagnostics
    .
    1: Stack:
    
    (dbx) where
    IPRA.$LocalProtectChunkBatch(??) at 0x100e8f3f0
    LocalProtectBatch(??, ??) at 0x100e8a7b0
    SdReplicateBatch(??, ??) at 0x100e81978
    PcConsumerThread(??) at 0x10072993c
    StartThread(0x0) at 0x10000e110
    .
    2: the following messages were logged in actlog prior to crash :
    
    ANR1407W Scratch volume mount request denied - storage  pool
    tapecopy has reached maxscratch limit.
    
    
    
    Platform /Version affected:
    IBM Spectrum Protect Server v7.1.3 or above and  v8.1
    

Local fix

  • Local fix:
    Increase maxscratch:
    update Stgpool tapecopy maxscratch=xx
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.4. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Linux, Solaris
    and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT22427

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-18

  • Closed date

    2017-11-13

  • Last modified date

    2017-11-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT22427

Modified date: 13 November 2017