IBM Support

IT22378: UNABLE TO START UP IBM INSTALLATION MANAGER AFTER TIVOLI STORAGE MANAGER SERVER UPGRADE TO 7.1.6 OR 7.1.7

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APAR status

  • Closed as program error.

Error description

  • Tivoli Storage Manager server is upgraded with the following
    steps.
    
    1. Install IBM Installation Manager 1.8.2.1.
    2. Install Tivoli Storage Manager Server 7.1.3.
    3. Upgrade IBM Installation Manager from 1.8.2.1 to 1.8.5.
    4. Upgrade Tivoli Storage Manager Server from 7.1.3 to 7.1.7.
    
    Installation is completed, but the following message appears
    when IBM Installation Manager is started after completing above
    step4.
    
    ----------------------------------------------------------------
    --
    A Java Runtime Environment (JRE) or Java Development Kit (JDK)
    must be available in order to run IBIMIM. No Java virtual
    machine
    was found after searching the following locations.
    C:\Program Files\IBM\Installation Manager\eclipse\
    jre_7.0.8010.20150330_1903\jre\bin\j9vm\jvm.dll
    ----------------------------------------------------------------
    --
    
    
    Tivoli Storage Manager server Versions affected:
    Tivoli Storage Manager Server 7.x or higher upgrade with IIM is
    upgraded on Windows platform
    
    
    Initial Impact:
    Low
    
    
    Additional Keywords:
    IIM
    

Local fix

  • manually edit IBMIM.ini file under "C:\Program
    Files\IBM\Installation Manager\eclipse" with the correct IIM jre
     path.
    
    For example, in case of IBM Installation Manager 1.8.5, correct
    the line as follows.
    
    ------------------------------------------
     -vm
     C:\Program Files\IBM\Installation
    Manager\eclipse\jre_7.0.9040.20160504_1613\jre\bin\j9vm\jvm.dll
    ------------------------------------------
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.9 and 8.1.4. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  Windows.
    Platforms fixed:  Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT22378

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-21

  • Closed date

    2017-10-02

  • Last modified date

    2017-10-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT22378

Modified date: 02 October 2017