IT22378: UNABLE TO START UP IBM INSTALLATION MANAGER AFTER TIVOLI STORAGE MANAGER SERVER UPGRADE TO 7.1.6 OR 7.1.7

7.1.9.000-TIV-TSMCMS-Windows64
7.1.9.000-TIV-TSMCMS-Windows32
7.1.9.000-TIV-TSMCMS-Linuxx64
7.1.9.000-TIV-TSMOC-LinuxS390
7.1.9.000-TIV-TSMOC-LinuxPPC64
7.1.9.000-TIV-TSMOC-Windows
7.1.9.000-TIV-TSMOC-Linuxx64
7.1.9.000-TIV-TSMOC-AIX
7.1.9.000-TIV-TSMSRV-WIN
7.1.9.000-TIV-TSMSRV-SolarisSPARC
7.1.9.000-TIV-TSMSRV-Linuxx86_64
7.1.9.000-TIV-TSMSRV-Linuxs390x
7.1.9.000-TIV-TSMSRV-Linuxppc64
7.1.9.000-TIV-TSMSRV-HP-UX
7.1.9.000-TIV-TSMSRV-AIX
8.1.4.000-IBM-SPSRV-Linuxx86_64
8.1.4.000-IBM-SPSRV-WindowsX64
8.1.4.000-IBM-SPSRV-Linuxs390x
8.1.4.000-IBM-SPSRV-Linuxppc64le
8.1.4.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1 Fix Pack 4 (V8.1.4) Downloads
IBM Spectrum Protect Server V7.1 Fix Pack 9 (7.1.9.000) Downloads

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager server is upgraded with the following
  steps.
  
  1. Install IBM Installation Manager 1.8.2.1.
  2. Install Tivoli Storage Manager Server 7.1.3.
  3. Upgrade IBM Installation Manager from 1.8.2.1 to 1.8.5.
  4. Upgrade Tivoli Storage Manager Server from 7.1.3 to 7.1.7.
  
  Installation is completed, but the following message appears
  when IBM Installation Manager is started after completing above
  step4.
  
  ----------------------------------------------------------------
  --
  A Java Runtime Environment (JRE) or Java Development Kit (JDK)
  must be available in order to run IBIMIM. No Java virtual
  machine
  was found after searching the following locations.
  C:\Program Files\IBM\Installation Manager\eclipse\
  jre_7.0.8010.20150330_1903\jre\bin\j9vm\jvm.dll
  ----------------------------------------------------------------
  --
  
  
  Tivoli Storage Manager server Versions affected:
  Tivoli Storage Manager Server 7.x or higher upgrade with IIM is
  upgraded on Windows platform
  
  
  Initial Impact:
  Low
  
  
  Additional Keywords:
  IIM
  

Local fix

• manually edit IBMIM.ini file under "C:\Program
  Files\IBM\Installation Manager\eclipse" with the correct IIM jre
   path.
  
  For example, in case of IBM Installation Manager 1.8.5, correct
  the line as follows.
  
  ------------------------------------------
   -vm
   C:\Program Files\IBM\Installation
  Manager\eclipse\jre_7.0.9040.20160504_1613\jre\bin\j9vm\jvm.dll
  ------------------------------------------
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Tivoli Storage Manager and IBM Spectrum Protect server   *
  * users.                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 7.1.9 and 8.1.4. Note that   *
  * this is subject to change at the discretion of IBM.          *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  Windows.
  Platforms fixed:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R71W PSY

     UP

• R81W PSY

     UP