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IT21669: DSMSERV.ERR MIGHT LOG ANR9999D PKMEMORY.C(X): ERROR 10 FOR A SERVER CRASH WHEN RUNNING REPLICATION ON A CONTAINER STGPOOL

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The server may crash during REPLICATE NODE process with the
    following reported in the dsmserv.err file:
    
     ANR9999D pkmemory.c(848): Error 10 detected while freeing
      memory; free was called from sdutil.c(1808), memory was
      allocated from sdutil.c(1598).
    
    Or
    
     ANR9999D pkmemory.c(747): Error detected while freeing memory;
      free was called from smrepl.c(6146), memory was
      allocated from sdrtrv.c(5549).
     ANR9999D pkmemory.c(711): Error detected while freeing memory;
      free was called from smrepl.c(6146).
    
    No significant error appears in the server activity log at the
    time of the crash.
    
    
    IBM Spectrum Protect Versions Affected:  Server V7.1.x and
     V8.1.x on all platforms.
    
    Customer/L2 Diagnostics:
    
    - A sample getcoreinfo.txt from a Linux platform shows:
    
     pkFreeTracked (bufPP=0x7fffb25c73d8, file=0x158be12 "psfile.c",
      line=2798, func=0x158c384 <__func__.56443> "pkDioClose") at
      pkmemory.c:927
     pkDioClose (handlePP=0x7ff994035528) at psfile.c:2798
     SdFreeContainerDesc (descPP=0x7ffc481c63e0) at sdcntr.c:3026
     SdCloseContainerDesc (descPP=0x7ffc481c63e0) at sdcntr.c:2951
     SwitchContainers (sessP=0x7ffc481c6358, txnId=0x7ffdc411cfa8,
      cntrId=12675, chunkHdrLengthP=0x7fffb25c77ee,
      chunkHdrVersionP=0x7fffb25c77ec) at sdrtrv.c:5277
     sdReplRtrv (sessHandle=0x7ffc481c6358, txnId=0x7ffdc411cfa8,
      extentList=0x7ff994653000, sinkFunc=<optimized out>,
      extentCount=2, fragHdr=0, hdrLen=360, metaSize=0,
      bytesTransferredP=0x7ff9a9d9cdd8, contextP=0x7ffd1407a3d8,
      objectId=2231451690) at sdrtrv.c:2707
     bfReplRtrv (sessHandle=0x7ff99462d958, bfId=2231451690,
      sinkFunc=0xe72f20 <SmSendData>, contextP=0x7ffd1407a3d8,
      infoP=0x7ff994193f98, doRetry=False,
      bytesTransferredP=0x7ff9a9d9cdd8, rtrvType=bfExternalRtrv,
      bfSize=6144, isSdObject=True, sdHandle=0x7ffc481c6358,
      hdrLen=360, metaSize=0) at bfrtrv.c:3497
     smReplRtrv (handle=0x7ffd140dbaf8, bfHandle=0x7ff99462d958,
      objId=2231451690, bfSize=6144, hdrLen=360, metaSize=0,
      copyType=<optimized out>, doRetry=False,
      bytesTransferredP=0x7ff9a9d9cdd8, lastRetry=False,
      isSuperAggregate=False, isSdObject=True, isSdTarget=True,
      isCloudTarget=False) at smrepl.c:6359
     NrReplicateBatch (argP=0x7ffa65b7bfb8, workP=0x7ff9a80a2318) at
      nrmain.c:12283
     PcConsumerThread (argP=<optimized out>) at prodcons.c:647
     StartThread (startInfoP=0x0) at pkthread.c:3788
     start_thread () from /lib64/libpthread.so.0
     clone () from /lib64/libc.so.6
    
    
    Initial Impact: Medium
    
    Additional Keywords:  TSM dump memory buffer container
    

Local fix

  • - None
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users.                                                *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.1. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Solaris, Linux,
    and Windows.
    Platforms fixed:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21669

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-02

  • Closed date

    2017-08-07

  • Last modified date

    2017-08-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT21669

Modified date: 07 August 2017