IBM Support

IT21257: DSMSERV PROCESS MAY CRASH WITH CORE DUMP WHEN ARCHIVE LOG SPACE WAS FULL DURING BACKUP STGPOOL

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If backup stgpool process causes database log space being full,
    IBM Spectrum Protect server process may crash with a core dump
    file.
    The crash may occur while halting the server that was triggered
    by log space full.
    
    Excerpt from dbx output:
    
    IOT/Abort trap in pthread_kill at 0x90000000092f114 ($t1)
    0x90000000092f114 (pthread_kill+0xd4) e8410028          ld
    r2,0x28(r1)
    (dbx) where
    pthread_kill(??, ??) at 0x90000000092f114
    _p_raise(??) at 0x90000000092e964
    raise.raise(??) at 0x9000000000389e8
    abort() at 0x900000000053be4
    PsAbortServer(??) at 0x100015420
    pkAbort(??) at 0x10000c8e0
    pkAcquireMutexTracked(??, ??, ??) at 0x1000079d8
    bfCancelMediaWaits(??, ??) at 0x100208be4
    AfCopyCancel(??, ??, ??) at 0x100baae5c
    procServerHalting@AF32_7() at 0x100133d34
    dbiHalt(??, ??, ??, ??) at 0x1003c2838
    admStartServer(??, ??) at 0x1003c4f88
    dsmserv.main(??, ??) at 0x1000010c4
    
    
    Tivoli Storage Manager Versions affected:
    All supported IBM Spectrum Protect server version
    
    Initial Impact:
    Low
    

Local fix

  • Configure enough log space as not to become full.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.3. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21257

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-06-29

  • Closed date

    2017-09-18

  • Last modified date

    2017-09-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT21257

Modified date: 18 September 2017