IBM Support

IT21059: A NON-ROOT USER PERFORMING A BACKUP/ARCHIVE OPERATION ON UNIX PLATFORM, CONFIGURED FOR AUTOMATED FAILOVER, RECEIVES ANS1035S

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When a non-root user tries to perform a backup on a Unix/Linux
    platform the following error can be reported by the backup
    archive client:
    
    ANS1035S Options file '/opt/tivoli/tsm/client/ba/bin/dsm.sys'
    could not be found, or it cannot be read.
    
    The same issue can be encountered by applications using the
    API. In this case the operation is aborted, and
    dsmrc = 406 = DSM_RC_NO_OPT_FILE is sent to the application
    (DP SAP, DP Oracle, DP Domino, DB2, Informix, etc.)
    
    The issue is occurring only if the client is configured for
    automated failover.
    
    Customer/L2 Diagnostics:
    If the non-root user that starts the backup  does not have
    permissions to perform a write into dsm.sys, the process does
    not free the lock from  /tmp/dsmopt.lock, leading to the
    reported error.
    
    IBM Spectrum Protect Manager Versions Affected: All IBM Spectrum
    Protect Client v7 and v8 on Unix/Linux platforms
    
    Initial Impact: Low
    
    Additional Keywords: ans1035s dsm.sys tsm spectrum protect
    automated failover MYREPLICATIONServer MYPRIMARYServername
    replication replserver
    

Local fix

  • Change the permissions of the dsm.sys file used by the backup
    process with the following command (performed as root):
    
    "chmod a+rw dsm.sys"
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Backup-Archive client and API versions  *
    * 7.1 and 8.1 running on Unix and Linux platforms              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level wen available. This problem is projected  *
    * to be fixed in level 7.1.8 and 8.1.4. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    *
    

Problem conclusion

  • The code has been changed and the IBM Spectrum Protect
    Backup-Archive client and API will not lock the dsm.sys file for
    a long time.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT21059

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-06-16

  • Closed date

    2017-07-10

  • Last modified date

    2017-10-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71M PSY

       UP

  • R71H PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81S PSY

       UP

  • R81M PSY

       UP

  • R81H PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71L

Reference #: IT21059

Modified date: 26 October 2017