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IT20919: ANR4137E OCCURS WHEN TRYING TO CREATE CLOUD CONTAINER IN AMAZON S3 BUCKET:

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APAR status

  • Closed as program error.

Error description

  • Error Description:
    
    IBM Spectrum Protect server gets ANR4137E occurs when trying to
    create cloud container in AMAZON S3b bucket. This is the full
    error message:
    
    ANR4137E Container creation failed because the current
    credentials do not have permission for create
    container operations on the bucket or vault
    
    There is an issue with how the code checks permissions of the
    AMAZON  S3 bucket. If the permission to create the bucket is not
    to create the bucket is not found, instead of attempting to use
    a known bucket ( identified in the bucketname field ) the code
    interprets the permission issue as bucket not found and the
    create container process fails.
    
    Only AMAZON S3 is affected. Cleversafe/IBM COS is not affected.
    
    IBM Spectrum Protect   Versions Affected:     All supported
    
    All Supported Platforms
    
    Versions  7.1.6, 7.1.7, 8.1.0 and 8.1.1
    
    Customer/L2 Diagnostics (If Applicable)   N/A
    
    Initial Impact: Low|Medium|High  MEDIUM
    
    Additional Keywords: AMAZON  AWS S3 CREATE CONTAINER
    

Local fix

  • Local Fix: Until fix is available, Allow  create bucket
    permissions in AWS S3 until fix is available
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and IBM Spectrum Protect      *
    * server users of preprovisioned buckets on Amazon S3.         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.2. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, Solaris, Linux,
    and Windows.
    Platforms fixed:  AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20919

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-06-13

  • Closed date

    2017-06-21

  • Last modified date

    2017-06-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT20919

Modified date: 21 June 2017