IBM Support

IT20808: PCOM: PCSWS STOPS WORKING ON WINDOWS 10 OPERATING SYSTEM

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • With PCOMM v12, the user is getting an error stating that
    PCSWS.exe has stopped working when they try to close PCOMM
    session window under Windows v10 operating system.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Personal Communications v12 users on Windows 10      *
    * operating system                                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * PCSWS.EXE crashes when closing the emulator session.         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Below are the steps to recreate the problem:
    1) Open a PCOMM emulator session (either 3270 or 5250).
    2) Perform any operation. (This step is optional).
    3) Close the emulator session.
    PCSWS.EXE crashes while closing the session. The information
    related to the crash can be seen logged under the Application
    logs of Microsoft Event Viewer.
    

Problem conclusion

  • Windows 10 operating system has stringent security checks and
    hence it will not allow to register the untrusted custom PCOMM
    fonts, which are present outside the [%windir%/Fonts] path.
    Changes have been made to PCSFONT.DLL module to address the
    issue.
    Fix scheduled for IBM Personal Communications 12.0.3 Refresh
    Pack and 13.0.1 Refresh Pack.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20808

  • Reported component name

    PCOMM COMBO-ENG

  • Reported component ID

    5639I7000

  • Reported release

    C00

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-31

  • Closed date

    2017-07-21

  • Last modified date

    2018-02-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • PCSFONT
    

Fix information

  • Fixed component name

    PCOMM COMBO-ENG

  • Fixed component ID

    5639I7000

Applicable component levels

  • RC00 PSY

       UP



Document information

More support for: Personal Communications

Software version: C00

Reference #: IT20808

Modified date: 21 February 2018