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IT20504: ENVIRONMENTS CONFIGURED FOR CROSS-PROTECT WITH BOTH SERVERS RUNNING PROTECT STGPOOL CAUSES PROCESS FAILURE

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In a cross-protect environment, running PROTECT STGPOOL process
    on both servers at the same time can cause the processes to
    fail.
    Cross-protect environment is defined as followed:
    SERVERA: The source server in a replication configuration to
    SERVERB, and a target server in a replication configuration to
    SERVERB.
    SERVERB: The target server in a replication configuration to
    SERVERA, and a source server in a replication configuration to
    SERVERA.
    If you use this configuration for storage pool protection, the
    PROTECT STGPOOL process may end in failure, with no visible
    error message in the server activity log or dsmffdc.log.
    
    
    Versions Affected:
    All supported IBM Spectrum Protect versions.
    
    Customer/L2 Diagnostics (If Applicable)
    Review the activity log on both servers to determine if there
    are time periods when PROTECT STGPOOL was running on both
    servers.
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM 140192 141853
    

Local fix

  • Avoid running PROTECT STGPOOL processes at the same time on both
     servers.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users of PROTECT STGPOOL.                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.2. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    
    Affected platforms: AIX, Solaris, Linux, and Windows.
    
    Fixed platforms: AIX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20504

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-12

  • Closed date

    2017-07-21

  • Last modified date

    2017-07-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71W PSY

       UP

  • R71S PSY

       UP

  • R71L PSY

       UP

  • R71A PSY

       UP

  • R81W PSY

       UP

  • R81L PSY

       UP

  • R81A PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT20504

Modified date: 21 July 2017