IBM Support

IT20387: FREQUENT DOCUMENT CACHE FLUSHING VIA WEBGUI OR SOMA CAN CAUSE A RESTART UNDER HEAVY LOAD.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When flushing an XML Manager document cache using webGUI or
    SOMA while the device is under heavy load, the device may hang
    or restart.
    

Local fix

  • Use the CLI as necessary.
    

Problem summary

  • Affected are DataPower configuration using document cache.
    
    Flushing the document cache can cause the applince to hang and
    restart via watchdog in rare cases.
    

Problem conclusion

  • The fix is available in 7.5.2.4.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20387

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    752

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-27

  • Closed date

    2017-05-25

  • Last modified date

    2017-05-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R752 PSN

       UP



Document information

More support for: IBM DataPower Gateways
General

Software version: 752

Reference #: IT20387

Modified date: 25 May 2017