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IT20103: CLIENT AUTO DEPLOY FAILS DURING THE VC++ PORTION OF THE INSTALLATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • It is possible for the client auto deploy to fail with the
    following message in the setup.log file.
    
    Wed 02/08/2017  6:02:08.17 calling C:\Program
    Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist_x64.exe /q:a
    /c:"msiexec /i vcredist.msi /qn /l*v
    C:\Windows\TEMP\vcredist_x64.log"
    Wed 02/08/2017  6:02:08.17 calling C:\Program
    Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist10_x86.exe /q
    /c:"msiexec /i vcredist.msi /qn /l*v
    C:\Windows\TEMP\vcredist10_x86.log"
    Wed 02/08/2017  6:02:08.17 calling C:\Program
    Files\Tivoli\TSM\IBM_AN~1\V7164\vcredist10_x64.exe /q
    /c:"msiexec /i vcredist.msi /qn /l*v
    C:\Windows\TEMP\vcredist10_x64.log"
    INSTALLING CALL VCREDIST
    Wed 02/08/2017  6:02:36.58 The deployclient.bat script is
    exiting.
    
    This is caused by the system not having the Windows 8.3 name
    creation enabled.
    
    So when a path is specified in the client installation code that
    has spaces in it, the installation will fail.
    
    Tivoli Storage Manager Versions Affected: 7.1 and 8.1 on Windows
    
    Customer/L2 Diagnostics: None
    
    Initial Impact: Medium
    
    Additional Keywords: client action autodeploy auto deploy space
    8dot3name 8dot3 eight dot three
    

Local fix

  • Manually install the client or contact IBM support for a
    workaround
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive client versions 7.1 and 8.1.0 running on all  *
    * Microsoft Windows platforms.                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * Client version 7.1.8 and 8.1.4 on all Microsoft Windows      *
    * platforms                                                    *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • Additional quotation marks added into batch files related to
    Automatic client deployment allow to resolve the problem with
    incorrect parsing of
    a long path on Windows on which short (8.3) names are disabled.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20103

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-13

  • Closed date

    2017-07-24

  • Last modified date

    2017-07-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • updmgr
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT20103

Modified date: 24 July 2017