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IT20022: 6.3 AND 7.1 STORAGE AGENTS CAN FAIL WHEN CONNECTING TO A SERVER AT LEVEL 7.1.6 OR HIGHER

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage Manager 6.3 or 7.1 storage agent connected to
    an IBM Spectrum Protect 7.1.6 or higher server can fail with
    various errors including
    ANR0106E adms2sc.c(15779): Unexpected error 9999 fetching row in
    table "Server.Connect".
    or
    ANR9999D_1285327590 pkLogicAbort(pkthread.c:713) Thread<24>:
    Run-time assertion failed: "rowLen >= 0", Thread 24 (tid
    139965596870400), File smtb.c, Line 3361, reason: Invalid
    encoded column length.
    
    The problem occurs when the storage agent is below level 7.1.6.
    

Local fix

  • Upgrade the storage agent to the same level as the server.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect for Storage Area Networks users.    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. Only the server needs to  *
    * be updated. This problem is currently projected to be fixed  *
    * in levels 7.1.8 and 8.1.2. Note that this is subject to      *
    * change at the discretion of IBM.                             *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20022

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-03

  • Closed date

    2017-04-03

  • Last modified date

    2017-04-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT20022

Modified date: 03 April 2017