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IT19964: ANS4005E FILE NOT FOUND ERROR MESSAGES ISSUED DURING INCREMENTALSNAPDIFF BACKUP

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APAR status

  • Closed as program error.

Error description

  • IBM Spectrum client snapdiff backup fails with 'file not found'
    error messages. If you are using exclude options for the files
    and those files are deleted later then this problem may occur.
    
    
    01/04/2017 13:06:49 ANS1228E Sending of object
    '/xx/home1/yy.log' failed.
    01/04/2017 13:06:49 ANS4005E Error processing '/xx/home1/yy.log'
    file not found.
    
    For example:
    
    exclude     /xx/.../*.log
    exclude     /xx/home1/.../*.log
    
    Customer/L2 Diagnostics:
    
    Tivoli Storage Manager Versions Affected:  All Supported Tivoli
    Storage Manager / IBM Spectrum Protect client version.
    
    Initial Impact: Medium
    
    Additional Keywords: TSM ANS4005E snapdiff exclude
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect for Backup-Archive Client versions 6.4, *
    * 7.1 and 8.1 running on Linux x86 and Windows platforms       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in level 7.1.8 and 8.1.2. Note that this is      *
    * subject to change at the discretion of IBM.                  *
    ****************************************************************
    *
    

Problem conclusion

  • The code has been changed and the client will correctly handle
    excluded objects. However internal database stays corrupted and
    this may leads to errors ANS4005E.
    For fixing database the new testflag called SNAPDIFFFIXDB has
    been implemented.  The flag is specified in the client options
    file (dsm.opt) as follows:
    TESTFLAGS SNAPDIFFFIXDB
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19964

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-04-05

  • Closed date

    2017-05-05

  • Last modified date

    2017-05-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R81L PSY

       UP

  • R81W PSY

       UP

  • R71L PSY

       UP

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 64W

Reference #: IT19964

Modified date: 05 May 2017