IBM Support

IT19693: STORAGE AGENT MAY BE UNABLE TO USE SSL CONNECTION WHEN CONNECTING TO A LIBRARY MANAGER.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The Spectrum Protect Storage Agent will be unable to use SSL
    secure connection despite it is configured to use it.
    The session established from Storage Agent to Library Manager
    will hang during SSL initiation, while the session established
    from Storage Agent to Library Client uses SSL as expected.
    This causes the Spectrum Protect B/A Client to use a TCPIP
    session and backup/archive and restore/retrieve processes will
    complete but not using lanfree.
    
    
    
    Customer/L2 Diagnostics:
    The problem is caused by the current design limitation of
    Storage Agent that gets the library manager server definition
    from its server instead of using the proper SSL options set for
    library manager Server definition.
    
    
    
    IBM Spectrum Protect versions affected:
    All supported versions on all supported platforms
    
    
    
    Initial Impact:
    Medium
    
    
    
    Additional Keywords:
    TSM "spectrum protect" SSL ignore skip "storage agent"
    

Local fix

  • Add ssl=yes key to the dsmsta.opt file
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Tivoli Storage Manager and Spectrum Protect LAN-free     *
    * users                                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.2.             *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, Linux, Windows, HP-UX, and Solaris.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19693

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-15

  • Closed date

    2017-07-19

  • Last modified date

    2017-07-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R71Z PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP

  • R81Z PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT19693

Modified date: 19 July 2017