IBM Support

IT19625: RESTORE ENDS UNSUCCESSFULLY WITH THE MESSAGE "ACN5924E THERE WERE NO USABLE BACKUPS FOUND"

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A restore of an Microsoft Exchange mailbox database fails,
    negatively affecting successive operations like a Microsoft
    Exchange mailbox restore.
    
    The Data Protection for Microsoft Exchange log file
    (tdpexc.log) shows:
    "
     ACN5924E There were no usable backups found.
    "
    
    For attempted restores of mailbox databases backed up using
    the "VSS" method, the API error log (dsierror.log) shows
    messages like:
    "
     ANS5250E An unexpected error was encountered.
       TSM function name : vssQueryGroupMembers
       TSM function      : Missing top-level group info
       TSM return code   : 2
       TSM file          : ..\..\common\winnt\vssquery.cpp (1113)
    
     ANS5250E An unexpected error was encountered.
       TSM function name : vssHandleAllQuery
       TSM function      :
     vssQueryGroupMemmbers() for token '' returned '2'
       TSM return code   : 2
       TSM file          : ..\..\common\winnt\vssquery.cpp (1760)
    "
    
    
    Customer/L2 Diagnostics:
    This issue occurs if the backup is bound to a management class
    with a name 30 characters in length. Appropriate messages can
    be seen in an API trace and this APAR applies if messages like
    the following are found:
    (API service trace)
    "
    02/09/2017 17:43:18.915 [046356] [70808] :
     ..\..\common\cu\iccuqry.cpp(1384):
    Contents of verb (0x11400) diBackQryResp, length: 1662:
    [... snip ...]
    mcName              : MGMT_CLASS_WITH_30_OR_MORE_CHARACTERS
    [... snip ...]
    02/09/2017 17:43:18.837 [046356] [70808] :
     ..\..\common\cu\cumisc.cpp(2400): cuExtractUCSFunc():
     insufficient buffer:
      field name : mcName
          length : 30 + 1
     buffer size : 30
     called from : ..\..\common\cu\iccuqry.cpp:1473
    "
    
    Affected versions of
    IBM Tivoli Storage Manager for Mail and IBM Spectrum Protect
     for Mail - Data Protection for Microsoft Exchange,
    IBM Tivoli Storage Manager and IBM Spectrum Protect
     backup-archive client for Microsoft Windows:
    6.3, 6.4, 7.1, 8.1
    
    Affected versions of IBM Tivoli Storage FlashCopy Manager
     and IBM Spectrum Protect Snapshot for Microsoft Windows:
    3.1, 3.2, 4.1, 8.1
    
    If the messages in the API trace match, this APAR may also
    apply to the above and other IBM Spectrum Protect and Tivoli
    Storage Manager products on platforms other than Microsoft
    Windows, for example IBM Tivoli Storage Manager and
    IBM Spectrum Protect for Databases.
    
    
    Initial Impact: High
    
    Additional Keywords:
    tsm fcm tdpexc tdpsql restoremailbox
    

Local fix

  • To avoid the issue for future backups rebind the backups to a
    management class with a name 29 or less characters long.
    There is no local fix to restore existing backups.
    Contact IBM support to obtain a fix.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Backup-Archive API versions 6.3, 6.4,   *
    * 7.1 and 8.1.0 running on all platforms.                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * *                                                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Backup-Archive    *
    * API version 7.1.8 and 8.1.2 on all platforms                 *
    * This is subject to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • FCM restore should not fail.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19625

  • Reported component name

    FLSHCPY EXCHANG

  • Reported component ID

    5608AC6EX

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-09

  • Closed date

    2017-05-02

  • Last modified date

    2017-05-02

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • tsmapi64
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71A PSY

       UP

  • R71S PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71M PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81H PSY

       UP

  • R81L PSY

       UP

  • R81S PSY

       UP

  • R81M PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT19625

Modified date: 02 May 2017