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IT19623: "UNABLE TO OPEN FILE 'DSMMSINFO.TXT'" MESSAGE WHEN RUNNING "DSMC Q SYSTEMINFO" ON A "WINDOWS 2016 SERVER CORE"

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APAR status

  • Closed as program error.

Error description

  • The command "dsmc query systeminfo" executed on a "Windows 2016
    Server Core" installation will display the following messages:
    
    
    "Collecting operating system information. This may take  a few
    minutes...
    'C:\Program' is not recognized as an internal or external
    command, operable program or batch file.
    Operating system information collection is complete.
    Unable to open file 'dsmmsinfo.txt'
    QUERY SYSTEMINFO output has been written to file dsminfo.txt"
    
    
    With "Windows 2016 Server Core" installation, the "msinfo32.exe"
    is only located in the "C:\windows\system32" folder.
    Unfortunately, the IBM Spectrum Protect client searches for this
    utility in the "C:\program files\common files\Microsoft
    shared\Msinfo" folder, this path is hard coded.
    "Windows 2016 Server Core" doesn't have such a folder so the
    client fails to start "msinfo32.exe".
    
    Other "Windows 2016" installation will not show the problem if
    the "msinfo32.exe" is also found at the hard coded location.
    
    IBM Spectrum Protect Versions Affected: Client 8.1.x on Windows
    2016 Server Core
    
    
    Initial Impact: Low
    
    Additional Keywords: TSM nfo Server2016
    

Local fix

  • - Create the following directory structure:
      C:\program files\common files\Microsoft shared
      C:\program files\common files\Microsoft shared\MSinfo
      C:\program files\common files\Microsoft shared\MSinfo\en-us
    
    - copy C:\windows\system32\msinfo32.exe to
     "C:\program files\common files\Microsoft shared\MSinfo\"
    - copy C:\windows\system32\en-us\msinfo32.exe.mui to
     "C:\program files\common files\Microsoft shared\MSinfo\en-us\"
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Backup-archive clients versions 7.1.x and 8.1.0 running on   *
    * Core Server for Windows 2008 (R2), 2012 (R2) and 2016.       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in level 8.1.4.                        *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • The path to the utility "msinfo32.exe" was corrected. On Core
    Server for Windows it points to the "C:\windows\system32"
    folder. so the "dsmc query systeminfo" command collects all
    operating system information.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19623

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-09

  • Closed date

    2017-07-31

  • Last modified date

    2017-07-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmc
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 81W

Reference #: IT19623

Modified date: 31 July 2017