IBM Support

IT19485: SERVER UPGRADE CAN PROCEED EVEN WHEN "DSMSERV" PROCESS IS STILL RUNNING ON UNIX/LINUX PLATFORMS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • For 7.1.x and 8.1.x server upgrades, it is required that the
    "dsmserv" server process is stopped beforehand.
    
    During the upgrade there is a check that runs to determine if
    "dsmserv" process is running.
    If it is running, the upgrade will stop, as server process needs
    to be stopped.
    
    But, if "dsmserv" is running with arguments, the check will
    fail.
    
    ie
    ps -ef | grep dsmserv
    
    /opt/tivoli/tsm/server/bin/dsmserv -i
    /filsystem/instance_directory -q
    
    In the Installation Manager logs, it will be seen:
    
     INFO:
    com.tivoli.dsm.prereq.server.ServerRunningCheck.checkServerLinux
    Unix(212
    ) : RC is not 0 when issue ps -ef | grep dsmserv$ | grep -v grep
    | grep
    -v jre | grep -v install.sh. RC is 1
    
    RC 1 means that the check determined that the "dsmserv" process
    is not running, even when it is.
    Thus the upgrade continues.
    
    IBM Spectrum Protect versions affected:
    Server 7.1.x and 8.1.x on all supported Unix and Linux platforms
    
    
    Initial Impact: Medium
    
    Additional Keywords:  TSM IBM Spectrum Protect upgrade process
    checker prereq
    

Local fix

  • Stop the server process before running upgrade.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.2. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    and Linux.
    Platforms fixed:  AIX, HP-UX, Solaris, and Linux.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19485

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-01

  • Closed date

    2017-05-12

  • Last modified date

    2017-05-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81Z PSY

       UP

  • R71Z PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT19485

Modified date: 12 May 2017