IBM Support

IT19382: PASSTHRU DRIVER ON WINDOWS UNABLE TO CORRECTLY IDENTIFY IBM HALFHIGH LTO-7 DRIVES CAUSING THE SERVER TO SET IT TO GENERICTAPE

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APAR status

  • Closed as program error.

Error description

  • Error Description:
    The IBM Spectrum Protect passthru driver on Windows is unable to
    determine that the IBM ULTRIUM-HH7 is actually an IBM tape
    device (using the IBM tape device driver). This failed
    determination causes the server to set the device type to
    GENERICTAPE. The output of the "query drive" command shows the
    incorrect device type:
    
    Library Name     Drive Name       Device Type     On-Line
    ------------     ------------     -----------
    -------------------
    LIB1             DRIVE1_LTO7      GENERICTAPE     Yes
    
    
    Customer/L2 Diagnostics:
    IBM Spectrum Protect Versions Affected:
    Tivoli Storage Manager Server 6.3.6 on Windows platforms
    IBM Spectrum Protect Server 7.1.3.x (and above) and 8.1.0 on
    Windows platforms
    Initial Impact: medium
    
    Additional Keywords: lto7 half high ibm spectrum protect tsm
    drive device type Tivoli passthrough pass through device driver
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users of IBM ULTRIUM-HH7 tape devices.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in levels 7.1.7.200, 7.1.8, and 8.1.2.           *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platform: Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19382

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-23

  • Closed date

    2017-03-01

  • Last modified date

    2017-03-01

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63W PSY

       UP

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT19382

Modified date: 01 March 2017