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IT19350: SERVER MIGHT CRASH AFTER AN OUTBOUND TCP/IP SESSION IS CANCELLEDOR TIMES OUT

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage Manager server might crash after an outbound
    TCP/IP session is cancelled or times out.
    
    Customer/L2 Diagnostics (if applicable)
    Program terminated with signal 11, Segmentation fault.
    #0  0x0000000000f66c3e in pkFreeTracked (bufPP=0x7ffa84ced438,
    file=0x131b5b9 "cryptog.c", line=2135, func=0x131c050
    <__func__.20386> "PrivFreeCipherCtx") at pkmemory.c:763
    
    ================================================================
    =========
    
    #0  0x0000000000f66c3e in pkFreeTracked (bufPP=0x7ffa84ced438,
    file=0x131b5b9 "cryptog.c", line=2135, func=0x131c050
    <__func__.20386> "PrivFreeCipherCtx") at pkmemory.c:763
    #1  0x0000000000eebc29 in PrivFreeCipherCtx (aesInfo=<optimized
    out>) at cryptog.c:2135
    #2  CryptoCleanup (aesInfo=0x7ffa84ced428, keyP=0x7ffa7ce0dc68
    "+{\262S\240e7w.\255\223\200#XGlOLBM\240\003") at cryptog.c:1004
    #3  0x00000000004a67df in admEncryptPassword
    (ctlP=0x7ffee6e033a0) at admutil.c:8826
    #4  0x00000000005f4c0b in admGetServerPW
    (serverName=0x7ffa6f7b22a8 "TDPO", srvPW=0x7ffa6f7b3411 "",
    PWLenP=0x7ffee6e03bfc) at adms2sc.c:8941
    #5  0x0000000000cd2af4 in smServerOpenOutbound
    (handle=0x7ffee6e04de8, connectTo=0x7ffa83351840 "TDPO",
    connectAs=0x0, connectAsPw=0x0, openMode=smLibSess,
    stream=<optimized out>, lang=0x7ffee6e03c50 "EN_US",
    modeInfo=0x0) at smserv.c:1329
    #6  0x0000000000c56dc8 in smLibraryServOpen
    (sessH=0x7ffee6e04de8, libraryMgr=0x7ffa83351840 "TDPO") at
    smlshare.c:458
    #7  0x0000000000aae757 in MgrGetIdleVol (mpP=0x7ffa83350638) at
    pvrmp.c:8355
    #8  0x0000000000aaf0c8 in PerformDismount (mpP=0x7ffa83350638)
    at pvrmp.c:7917
    #9  0x0000000000aafaa9 in PerformDismountNow (mpP=0x132bf24) at
    pvrmp.c:8084
    #10 0x0000000000ab0dab in DismountThread (argP=<optimized out>)
    at pvrmp.c:8031
    #11 0x0000000000f6c3cf in StartThread (startInfoP=0x0) at
    pkthread.c:3436
    #12 0x00007ffff76abdc5 in start_thread () from
    /lib64/libpthread.so.0
    #13 0x00007ffff4177ced in clone () from /lib64/libc.so.6
    
    *NOTE*
    None
    
    Platforms affected:
    Linux Solaris all supported versions
    
    Initial Impact: Medium
    
    Additional Keywords: core TSM crash abend
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users.                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.8 and 8.1.2. Note that   *
    * this is subject to change at the discretion of IBM.          *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  Solaris and Linux
    Platforms fixed:  Solaris and Linux
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT19350

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-21

  • Closed date

    2017-03-08

  • Last modified date

    2017-03-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R81L PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT19350

Modified date: 08 March 2017