IBM Support

IT18987: SERVER CAN CRASH WITH "INTERNAL ERROR OUT23 DETECTED"

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Server can crash with  "Internal error OUT23 detected"
    when the "alert monitor" encountered an unexpected value from
    the output stream and cannot continue.
    
    The server console will report before the crash:
    ANR7824S Server operation terminated.
    ANR7823S Internal error OUT023 detected.
    ANR9999D   0x0000000111a2a8  pkAbort
    ANR9999D   0x00000001078ada  outCloseStream
    ANR9999D   0x00000000a5d5df  AlertMonitorThread
    ANR9999D   0x0000000111aed2  StartThread
    ANR9999D   0x007f243f27edc5  *UNKNOWN*
    ANR9999D   0x007f243b428ced  *UNKNOWN*
    
    dsmserv.err can also report same messages as the server console.
    
    Actvity log before the crash will report similar to:
    
    ANR9999D_1285327590 pkLogicAbort(pkthread.c:746)
    Thread<1701954>: Run-time assertion failed:
    "False", Thread 1701954 (tid 139782315157248), File outinit.c,
    Line 1697, reason: OUT023.
    
    
    Additionally, getcoreinfo.txt on Linux will report a stack
    similar to:
    
    #0  0x00007f243b3675f7 in raise () from /lib64/libc.so.6
    #1  0x00007f243b368ce8 in abort () from /lib64/libc.so.6
    #2  0x000000000112b265 in PsAbortServer (argP=<optimized out>)
    at psthread.c:539
    #3  0x000000000111a2b7 in pkAbort (abortMsgP=0x156e31e "OUT023")
    at pkthread.c:713
    #4  0x0000000001078ada in outCloseStream (stream=<optimized
    out>) at outinit.c:1697
    #5  0x0000000000a5d5df in AlertMonitorThread (notused=<optimized
    out>) at monalert.c:5865
    #6  0x000000000111aed2 in StartThread (startInfoP=0x0) at
    pkthread.c:3788
    #7  0x00007f243f27edc5 in start_thread () from
    /lib64/libpthread.so.0
    #8  0x00007f243b428ced in clone () from /lib64/libc.so.6
    
    IBM Spectrum Protect versions affected:
    Server 6.3.x, 7.1.x and 8.1.x on all supported platforms
    
    
    
    Initial Impact: Medium
    
    Additional Keywords:  TSM IBM Spectrum Protect crash abend abort
    OC
    

Local fix

  • Turn off alert monitor with:
    "SET ALERTMONITOR OFF"
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Tivoli Storage Manager and IBM Spectrum Protect server   *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.200,  7.1.8.000, and   *
    * 8.1.1.000. Note that this is subject to change at the        *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18987

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71L

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-26

  • Closed date

    2017-02-06

  • Last modified date

    2017-02-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT18987

Modified date: 06 February 2017