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IT18916: SYSTEM STATE BACKUP FAILS BUT SCHEDULE REPORTED AS SUCCESSFUL

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APAR status

  • Closed as program error.

Error description

  • Running a scheduled backup that includes the systemstate could
    receive the following error:
    12/02/2016 09:56:31 ANS5250E An unexpected error was
    encountered.
       TSM function name : BackupComplete()
       TSM function      : 'BackupComplete() failed with error
    VSS_E_BAD_STATE. 0X80042301'
       TSM return code   : -2147212543
       TSM file          : ..\..\common\winnt\asrutil.cpp (2542)
    However, the schedule is reported as completeing successfully:
    12/02/2016 11:46:59 Scheduled event 'TEMP_INCR' completed
    successfully.
    Tivoli Storage Manager Versions Affected: 71W
    Customer/L2 Diagnostics:
    RC_VSS_ASR_BACKUP_FAILED return code being reset may be seen in
    a service trace:
    12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
    ..\..\common\winnt\asrutil.cpp(2489): DoVssAsrBackup()ASR writer
    is OK.
    12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
    ..\..\common\winnt\asrutil.cpp(2516): DoVssAsrBackup() Now we
    backup data.
    12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
    ..\..\common\winnt\asrutil.cpp(1402): BackupComplete() failed
    with error VSS_E_BAD_STATE.
    12/02/2016 09:56:31.000 Ý005428¨ Ý3868¨ :
    ..\..\common\winnt\asrutil.cpp(1249):
    12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
    ..\..\common\winnt\asrutil.cpp(2588): DoVssAsrBackup() Done.
    12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
    ..\..\client\clc\dscback.cpp(7067): ProcessVssRequest():
    psDoAsrBackup() returned rc=4657
    12/02/2016 09:56:31.140 Ý005428¨ Ý3868¨ :
    ..\..\client\clc\dscback.cpp(2518): DscIncrBack: Error
    processing group in virtual file system (null).rc = 4657. Reset
    rc and continue
    Initial Impact: Medium
    Additional Keywords: sched asr systemstate VSS_E_BAD_STATE
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * The Backup-Archive clients 7.1.1, 7.1.2, 7.1.3, 7.1.4 and    *
    * 7.1.6  versions for Windows platform                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This                      *
    * problem is currently projected to be fixed                   *
    * in levels  8.1.2. Note that this is subject to change at the *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • Client correctly returns the error code in the case of error.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18916

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-19

  • Closed date

    2017-06-19

  • Last modified date

    2017-06-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT18916

Modified date: 19 June 2017