IBM Support

IT18833: SESSION IS NOT CLOSED ON SERVER IF A LAN-FREE RESTORE VIA SHAREDMEM IS UNSUCCESSFUL

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If a restore operation  being performed via LAN-free through
    shared memory communication is unsuccessful, the  session with
    the storage agent  is not closed and any volumes used by the
    restore remain mounted by that session.
    
    Any subsequent attempt to repeat the failed restore operation
    will hang  waiting on the volume until the communication timeout
    value for the original session is reached.
    
    
    Customer/L2 Diagnostics:
    The issue occurs only when using sharedmem communication among
    client, storage agent and server.
    
    Tivoli Storage Manager Versions Affected: All Tivoli Storage
    Manager client v6.3, v7.1 and v8.1 on all platforms
    
    Initial Impact: Low
    
    Additional Keywords: sharedmem session hung storage agent
    lanfree Spectrum Protect TSM
    

Local fix

  • Local Fix:  Use tcpip communication among client, storage agent
    and server.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Tivoli Storage Manager versions 8.1, 7.1, 6.4, 6.3, 6.2, 6.1 *
    * running on all Microsoft Windows platforms.                  *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in IBM Spectrum Protect  *
    * versions 8.1.2 and 7.1.8 on Windows platforms.               *
    * Note 1: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • Session is now properly closed.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18833

  • Reported component name

    TDP FOR SQL WIN

  • Reported component ID

    5698DPSAP

  • Reported release

    71W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-16

  • Closed date

    2017-04-17

  • Last modified date

    2017-04-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • dsmagent dsm
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R71W PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 71W

Reference #: IT18833

Modified date: 17 April 2017