Fixes are available
APAR status
Closed as program error.
Error description
If a restore operation being performed via LAN-free through shared memory communication is unsuccessful, the session with the storage agent is not closed and any volumes used by the restore remain mounted by that session. Any subsequent attempt to repeat the failed restore operation will hang waiting on the volume until the communication timeout value for the original session is reached. Customer/L2 Diagnostics: The issue occurs only when using sharedmem communication among client, storage agent and server. Tivoli Storage Manager Versions Affected: All Tivoli Storage Manager client v6.3, v7.1 and v8.1 on all platforms Initial Impact: Low Additional Keywords: sharedmem session hung storage agent lanfree Spectrum Protect TSM
Local fix
Local Fix: Use tcpip communication among client, storage agent and server.
Problem summary
**************************************************************** * USERS AFFECTED: * * Tivoli Storage Manager versions 8.1, 7.1, 6.4, 6.3, 6.2, 6.1 * * running on all Microsoft Windows platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in IBM Spectrum Protect * * versions 8.1.2 and 7.1.8 on Windows platforms. * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Session is now properly closed.
Temporary fix
Comments
APAR Information
APAR number
IT18833
Reported component name
TDP FOR SQL WIN
Reported component ID
5698DPSAP
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-16
Closed date
2017-04-17
Last modified date
2017-04-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent dsm
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R71W PSY
UP
R81W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"71W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
08 January 2022