IBM Support

IT18779: 'ANR8485E ERROR CODE=2831? ON AIX, IN A LIBRARY SHARED ENVIRONMENT WITH TAPE DRIVES

Direct links to fixes

8.1.1.100-IBM-SPOC-WindowsX64
8.1.1.100-IBM-SPOC-Linuxx86_64
8.1.1.100-IBM-SPOC-Linuxs390x
8.1.1.100-IBM-SPOC-AIX
8.1.1.000-IBM-SPSRV-WindowsX64
8.1.1.000-IBM-SPSRV-Linuxs390x
8.1.1.000-IBM-SPSRV-AIX
8.1.1.000-IBM-SPSRV-Linuxx86_64
IBM Spectrum Protect Server V8.1 Fix Pack 1 (V8.1.1) Downloads
IBM Spectrum Protect Server V7.1 Fix Pack 8 (7.1.8.000) Downloads

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APAR status

  • Closed as program error.

Error description

  • On AIX, in a library shared environment with tape drives, the
STA may report an 'ANR8485E error code=2831? error message while
some seconds later the volume is reported as successfully
mounted in the drive.

Tivoli Storage Manager ACTLOG shows:
11/17/16   10:00:02      ANR0408I (Session: 80981, Origin:
<STORAGEAGENT>)  Session 4741 started for server <SERVER> (AIX)
(Tcp/Ip) for library sharing.  (SESSION: 80981)

11/17/16   10:00:26      ANR8485E (Session: 80981, Origin:
<STORAGEAGENT>)  Unable to open a SCSI device <DRIVE>, error
code=2831. (SESSION: 80981)

11/17/16   10:00:31      ANR0409I (Session: 80981, Origin:
<STORAGEAGENT>)  Session 4741 ended for server <SERVER> (AIX).
(SESSION: 80981)

11/17/16   10:00:31      ANR0408I (Session: 80981, Origin:
<STORAGEAGENT>)  Session 4743 started for server <SERVER> (AIX)
(Tcp/Ip) for library sharing. (SESSION: 80981)

11/17/16   10:00:31      ANR0409I (Session: 80981, Origin:
<STORAGEAGENT>)  Session 4743 ended for server <SERVER> (AIX).
(SESSION: 80981)

11/17/16   10:00:31      ANR8337I (Session: 80981, Origin:
<STORAGEAGENT>)  LTO volume <VOLUMEA> mounted in drive <DRIVE>
(<DEVICEX>). (SESSION: 80981)


STORAGEAGENT TRACE pvr mms shows
10:00:02.362
[3245][asalloc.c][7414][AsGetLFVolume]:AsGetLFVolume: Response
to use volume <VOLUMEA> (74843).
10:00:02.397 [3245][output.c][7612][PutConsoleMsg]:ANR0408I
Session 4741 started for server <SERVER> (AIX) (Tcp/Ip) for
library sharing. ~
10:00:23.188 [3245][mmsshr.c][3021][ShareOpenVolume]:Return
drive name is (<DRIVE>)
10:00:23.189 [3245][mmsshr.c][4400][OpenDriveWithWait]:Opening
drive <DRIVE > (<DEVICEX>) in library <LIBRARY> waiting upto 360
seconds for drive to respond.
10:00:23.189 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
device <DEVICEX> with nonDelay = 0, accessMode = 1
10:00:23.193 [3245][pspvr.c][3581][PvrPsOpenDevice]:open() with
errno is 5 devName is <DEVICEX>
10:00:23.193 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
open device <DEVICEX>, 1 time(s), rc = 2831.
10:00:23.193 [3245][mmsdrive.c][8311][MmsCheckTapeId]:Fetching
current mapping info for drive <DRIVE> (openRc = 2831, handle =
5): serial [<SERIALNUMBER>], WWN [], and vendor []
10:00:23.193 [3245][mmsdrive.c][8327][MmsCheckTapeId]:Drive
<DRIVE> failed to open with existing path <DEVICEX>, error 2831
10:00:26.469 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
device <DEVICEX> with nonDelay = 0, accessMode = 1
10:00:26.480 [3245][pspvr.c][3581][PvrPsOpenDevice]:open() with
errno is 5 devName is <DEVICEX>
10:00:26.480 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
open device <DEVICEX>, 1 time(s), rc = 2831.
10:00:26.480 [3245][mmsdrive.c][12982][DiscoverNewPath]:Drive
<DRIVE> failed to open with the newly discovered path <DEVICEX>,
rc = 2831
10:00:26.480 [3245][mmsdrive.c][8401][MmsCheckTapeId]:Drive
<DRIVE> failed to open with the device <DEVICEX> error 2831
10:00:26.481 [3245][output.c][7612][PutConsoleMsg]:ANR8485E
Unable to open a SCSI device <DRIVE>, error code=2831.~

10:00:31.481 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
device <DEVICEX> with nonDelay = 0, accessMode = 1
10:00:31.487 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
open device <DEVICEX>, 1 time(s), rc = 0.
10:00:31.487 [3245][mmsdrive.c][8311][MmsCheckTapeId]:Fetching
current mapping info for drive <DRIVE> (openRc = 0, handle =
14): serial [<SERIALNUMBER>], WWN [], and vendor []
10:00:31.487 [3245][mmsdrive.c][8457][MmsCheckTapeId]:Drive
<DRIVE> devType 22 opened with handle 14.
10:00:31.488 [3245][mmsdrive.c][8681][MmsCheckTapeId]:Returning
from MmsCheckTapeId for drive <DRIVE> with rc = 0.
10:00:31.488 [3245][pvr.c][6432][PvrOpenTapeDrive]:Drive
<DRIVE>, handle 14, checktapeId returned rc = 0.
10:00:31.580 [3245][asvolmnt.c][3253][AsOpenVol]:Reporting rc 0
for volume mounted for <VOLUMEA>(74843).
10:00:31.608
[3245][smlfsta.c][2344][smStgAgentManageData]:Volume confirmed
for use by session <SERVER> (4743).


Customer/L2 Diagnostics:
The Tivoli Storage Manager server does not retry the open when
the option fails with EIO while the NONDELAY flag is off.


Tivoli Storage Manager Server Version Affected:
Tivoli Storage Manager Server 6.3, 7.1 and 8.1 on AIX platform

Initial Impact:
Medium

Additional Keywords:
TSM server Spectrum Protect library drive

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All IBM Spectrum Protect server users of tape devices.       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is projected *
* to be fixed in levels 7.1.8, and 8.1.1.                      *
* Note that this is subject to change at the discretion of     *
* IBM.                                                         *
****************************************************************

    



Problem conclusion


    

  • This problem was fixed.
Affected platforms: AIX.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT18779
    • 

  • Reported component name
    TSM SERVER
    • 

  • Reported component ID
    5698ISMSV
    • 

  • Reported release
    63A
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2017-01-18
    • 

  • Closed date
    2017-01-26
    • 

  • Last modified date
    2017-01-26
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TSM SERVER
    • 

  • Fixed component ID
    5698ISMSV
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            26 January 2017
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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