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IT18779: 'ANR8485E ERROR CODE=2831? ON AIX, IN A LIBRARY SHARED ENVIRONMENT WITH TAPE DRIVES

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APAR status

  • Closed as program error.

Error description

  • On AIX, in a library shared environment with tape drives, the
    STA may report an 'ANR8485E error code=2831? error message while
    some seconds later the volume is reported as successfully
    mounted in the drive.
    
    Tivoli Storage Manager ACTLOG shows:
    11/17/16   10:00:02      ANR0408I (Session: 80981, Origin:
    <STORAGEAGENT>)  Session 4741 started for server <SERVER> (AIX)
    (Tcp/Ip) for library sharing.  (SESSION: 80981)
    
    11/17/16   10:00:26      ANR8485E (Session: 80981, Origin:
    <STORAGEAGENT>)  Unable to open a SCSI device <DRIVE>, error
    code=2831. (SESSION: 80981)
    
    11/17/16   10:00:31      ANR0409I (Session: 80981, Origin:
    <STORAGEAGENT>)  Session 4741 ended for server <SERVER> (AIX).
    (SESSION: 80981)
    
    11/17/16   10:00:31      ANR0408I (Session: 80981, Origin:
    <STORAGEAGENT>)  Session 4743 started for server <SERVER> (AIX)
    (Tcp/Ip) for library sharing. (SESSION: 80981)
    
    11/17/16   10:00:31      ANR0409I (Session: 80981, Origin:
    <STORAGEAGENT>)  Session 4743 ended for server <SERVER> (AIX).
    (SESSION: 80981)
    
    11/17/16   10:00:31      ANR8337I (Session: 80981, Origin:
    <STORAGEAGENT>)  LTO volume <VOLUMEA> mounted in drive <DRIVE>
    (<DEVICEX>). (SESSION: 80981)
    
    
    STORAGEAGENT TRACE pvr mms shows
    10:00:02.362
    [3245][asalloc.c][7414][AsGetLFVolume]:AsGetLFVolume: Response
    to use volume <VOLUMEA> (74843).
    10:00:02.397 [3245][output.c][7612][PutConsoleMsg]:ANR0408I
    Session 4741 started for server <SERVER> (AIX) (Tcp/Ip) for
    library sharing. ~
    10:00:23.188 [3245][mmsshr.c][3021][ShareOpenVolume]:Return
    drive name is (<DRIVE>)
    10:00:23.189 [3245][mmsshr.c][4400][OpenDriveWithWait]:Opening
    drive <DRIVE > (<DEVICEX>) in library <LIBRARY> waiting upto 360
    seconds for drive to respond.
    10:00:23.189 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
    device <DEVICEX> with nonDelay = 0, accessMode = 1
    10:00:23.193 [3245][pspvr.c][3581][PvrPsOpenDevice]:open() with
    errno is 5 devName is <DEVICEX>
    10:00:23.193 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
    open device <DEVICEX>, 1 time(s), rc = 2831.
    10:00:23.193 [3245][mmsdrive.c][8311][MmsCheckTapeId]:Fetching
    current mapping info for drive <DRIVE> (openRc = 2831, handle =
    5): serial [<SERIALNUMBER>], WWN [], and vendor []
    10:00:23.193 [3245][mmsdrive.c][8327][MmsCheckTapeId]:Drive
    <DRIVE> failed to open with existing path <DEVICEX>, error 2831
    10:00:26.469 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
    device <DEVICEX> with nonDelay = 0, accessMode = 1
    10:00:26.480 [3245][pspvr.c][3581][PvrPsOpenDevice]:open() with
    errno is 5 devName is <DEVICEX>
    10:00:26.480 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
    open device <DEVICEX>, 1 time(s), rc = 2831.
    10:00:26.480 [3245][mmsdrive.c][12982][DiscoverNewPath]:Drive
    <DRIVE> failed to open with the newly discovered path <DEVICEX>,
    rc = 2831
    10:00:26.480 [3245][mmsdrive.c][8401][MmsCheckTapeId]:Drive
    <DRIVE> failed to open with the device <DEVICEX> error 2831
    10:00:26.481 [3245][output.c][7612][PutConsoleMsg]:ANR8485E
    Unable to open a SCSI device <DRIVE>, error code=2831.~
    
    10:00:31.481 [3245][pspvr.c][3552][PvrPsOpenDevice]:Opening
    device <DEVICEX> with nonDelay = 0, accessMode = 1
    10:00:31.487 [3245][pvrutil.c][746][PvrOpenDevice]:Attempted to
    open device <DEVICEX>, 1 time(s), rc = 0.
    10:00:31.487 [3245][mmsdrive.c][8311][MmsCheckTapeId]:Fetching
    current mapping info for drive <DRIVE> (openRc = 0, handle =
    14): serial [<SERIALNUMBER>], WWN [], and vendor []
    10:00:31.487 [3245][mmsdrive.c][8457][MmsCheckTapeId]:Drive
    <DRIVE> devType 22 opened with handle 14.
    10:00:31.488 [3245][mmsdrive.c][8681][MmsCheckTapeId]:Returning
    from MmsCheckTapeId for drive <DRIVE> with rc = 0.
    10:00:31.488 [3245][pvr.c][6432][PvrOpenTapeDrive]:Drive
    <DRIVE>, handle 14, checktapeId returned rc = 0.
    10:00:31.580 [3245][asvolmnt.c][3253][AsOpenVol]:Reporting rc 0
    for volume mounted for <VOLUMEA>(74843).
    10:00:31.608
    [3245][smlfsta.c][2344][smStgAgentManageData]:Volume confirmed
    for use by session <SERVER> (4743).
    
    
    Customer/L2 Diagnostics:
    The Tivoli Storage Manager server does not retry the open when
    the option fails with EIO while the NONDELAY flag is off.
    
    
    Tivoli Storage Manager Server Version Affected:
    Tivoli Storage Manager Server 6.3, 7.1 and 8.1 on AIX platform
    
    Initial Impact:
    Medium
    
    Additional Keywords:
    TSM server Spectrum Protect library drive
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Spectrum Protect server users of tape devices.       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is projected *
    * to be fixed in levels 7.1.8, and 8.1.1.                      *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms: AIX.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18779

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-18

  • Closed date

    2017-01-26

  • Last modified date

    2017-01-26

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R63A PSY

       UP

  • R71A PSY

       UP

  • R81A PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63A

Reference #: IT18779

Modified date: 26 January 2017