IBM Support

IT18538: SERVER CRASH WHEN WHEN USING CLIENT SIDE DEDUPLICATION.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When running client side deduplication the IBM Spectrum Protect
    server can crash with the following callstack:
    .
    pkFreeTracked(??, ??, ??, ??) at 0x10000427c
    EndSession(0x126ff5ee8) at 0x100572334
    smExecuteSession(??, ??, ??, ??, ??, ??, ??, ??) at 0x10056ea58
    psSessionThread(??) at 0x100545930
    StartThread(0x0) at 0x10000da90
    The crash is caused by a small timing window.
    .
    IBM Spectrum Protect Versions Affected: 7.1.3 and above
    .
    

Local fix

  • Apply fixing level when available.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All IBM Tivoli Storage Manager and Spectrum Protect server   *
    * users.                                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in levels 7.1.7.200, 7.1.8, and 8.1.1. *
    * Note that this is subject to change at the discretion of     *
    * IBM.                                                         *
    ****************************************************************
    

Problem conclusion

  • This problem was fixed.
    Affected platforms for reported release:  AIX, HP-UX, Solaris,
    Linux, and Windows.
    Platforms fixed:   AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT18538

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    71A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-21

  • Closed date

    2017-02-09

  • Last modified date

    2017-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R71A PSY

       UP

  • R71H PSY

       UP

  • R71L PSY

       UP

  • R71S PSY

       UP

  • R71W PSY

       UP

  • R81A PSY

       UP

  • R81L PSY

       UP

  • R81W PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 7.1.3

Reference #: IT18538

Modified date: 09 February 2017